Business Intelligence Analyst

*Miami Applicants Only*

Who We Are
We are the fastest-growing hearing care company globally. Since 2012, we've redefined hearing care with our unique digital business model. We're proud to be a profitable global health-technology leader with a mission to help everyone hear well to live well. With over 1,100 team members in 7 international locations, we've transformed the lives of hundreds of thousands of customers. We're shaping the future of hearing care, and every day our team helps customers improve their quality of life through better hearing. Join us in creating a world where everyone can "Hear Well to Live Well."

The Role (Spoiler: It’s More Than Just Crunching Numbers)
Calling all data-driven problem-solvers and curious thinkers! We're searching for an enthusiastic Business Intelligence Analyst to uncover insights and drive strategies that make a difference. This isn't just about numbers—it’s about shaping solutions, streamlining processes, and empowering teams to succeed.

As a Business Intelligence Analyst, you’ll take the lead in bridging the gap between data and decision-making. You'll work closely with our Marketing and Operations teams, ensuring every insight has a purpose and every process drives progress.

What You'll Do Daily:
Be the Insight Architect-

• Analyze operational data to uncover opportunities for improvement and growth
• Build intuitive dashboards and reports to communicate your findings clearly
• Collaborate with stakeholders to define key metrics and performance indicators

Be the Connection Between Teams-

• Partner with Marketing and Operations teams to align insights with business goals
• Communicate complex data in a way that’s easy to understand and act upon
• Provide proactive recommendations to solve problems before they arise

Be the Builder of Solutions-

• Design and implement workflows to improve efficiency and collaboration
• Develop data models and processes that keep our teams ahead of the curve
• Stay ahead of trends to ensure our systems and strategies remain cutting-edge

What Makes Our Top Business Analysts Rock Stars:

• Curious Minds: You love digging into data and finding the story it tells
• Collaborative Spirits: You’re at your best when working with others to solve challenges
• Detail-Oriented Pros: Nothing gets past you—you ensure every detail is spot-on
• Tech-Savvy Experts: You’re comfortable navigating tools like SQL, Tableau, and Salesforce
• Clear Communicators: Whether it’s a presentation or an email, you explain ideas with clarity and confidence

What You’ll Need:

• At least 2 years of previous experience in Project Management, Business Intelligence or Data Analytics, and Data Modelling
• Advanced knowledge in SQL (Python is a plus)
• Experience with BI tools (Domo, Tableau or similar), valuable dashboard creations, and Data Warehouse tools (Snowflake and PostgreSQL)
• Ability to consider both tactical detail and the big picture; you execute, learn and teach
• Strong analytical skills with proven experience in leveraging data for commercial advantage
• Self-driven with the ability to manage projects autonomously and choose the desirable tech stack
• Strong, professional written and verbal communication skills with the ability to work with all levels within the business; confidence in your ability to anticipate what is needed; flexibility and ability to use initiative
• Previous experience working closely with Marketing & Operations is a plus

What We Offer:

• Competitive Compensation: A competitive base salary with opportunities for growth.
• The Whole Package: Medical, dental, vision, 401K, paid parental leave, PTO, sick time, company holidays ️
• Hybrid Schedule: 9:00 - 6:00 pm EST Monday - Friday (A mix of remote and in-office work (Tuesday, Wednesday, Thursday) for flexibility and connection)
• Our Coral Gables HQ: 396 Alhambra Cir., FL 33134—free garage parking , weekly catered lunches , endless snacks , and yes… ping pong
• Growth Opportunities: Love what you do? We promote from within and reward high performers

You’ll Love This Role If...

• You thrive in a fast-paced, mission-driven environment
• You love making sense of complex data and turning it into actionable insight
• You enjoy collaborating with people as much as crunching number
• You want your work to make a meaningful impact

Join our mission to create a world where everyone can "Hear Well to Live Well." Apply now and help us redefine what data-driven care really means. ✨