Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Business Intelligence Analyst.
About the job
This position is needed to provide actionable insights into strategic operations initiatives through the application of your expertise in quantitative analysis, technical systems, and leadership in analytics.
Twilio’s Customer Experience Ops Customer Intelligence team is looking for a curious and action-oriented analyst with a passion for using data to influence decision making and deliver product insights. The ideal candidate is comfortable navigating complex problems, determining the right data to focus on and is able to derive insights and recommendations based on disparate data. This role interacts with stakeholders at all levels throughout the organization and helps inform product, compliance, and delivery strategy.
Responsibilities
In this role, you’ll:
- Work with technical program managers to inject data into decision making and planning to increase confidence in strategic business outcomes via defining OKRs, designing and building insight generating reports and dashboards, and partnering cross functionally to source and process product data.
- Leverage SQL programming skills and data visualization tools to communicate product insights and recommendations to stakeholders at all levels. Standardize, maintain, and document metrics, models, datasets, and dashboards leveraging tools such as Tableau, Confluence, Acryl, and code.
- Source, identify, and leverage data and insights for time-critical and strategic decision making.
- Partner with leaders to successfully roll out and enable the adoption of dashboards and metrics.
- Work closely with product leadership to monitor and improve product performance while collaborating with business leaders to drive exceptional product offerings. Measure and analyze product value and value proposition through metrics.
- Collaborate with data producers and consumers during the product development lifecycle to ensure consistent data quality and availability for reporting post launch.
- Own and foster stakeholder partnerships by acting as a trusted advisor.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 3-5 years of professional experience performing quantitative analysis, building dashboards and reports, working with business partners to convert ambiguous, messy data into tangible and actionable results that influence product and business impacting decisions in a fast paced industry.
- Ability to think strategically and initiate, refine, and complete projects with minimal guidance in an often ambiguous environment.
- Excellent verbal and written communication skills.
- Proficient level experience writing, developing, and performing data deep dives and writing complex queries in SQL and SQL-like relational data languages
- Minimum 2 years Tableau experience developing and managing dashboards is required.
- Demonstrated ability in building reports, metrics, dashboards, etc. for analytics projects that often require data preparation processes such as data extraction, cleansing, mapping, loading and operationalizing workflows in production.
Desired:
- Familiarity or hands-on experience utilizing Generative AI tools (e.g., Gemini, GitHub Copilot, ChatGPT) to optimize SQL query writing, data analysis workflows, and documentation is a plus.
- Experience in telephony, email, messaging, social media, or other electronic communications is a plus.
- Experience or familiarity with data warehousing and/or ETL processes, and distributed computing technologies (Hive/Presto/Spark/Zeppelin) is a plus.
- Experience in BI reporting tools like Looker is a plus.
- Experience with unstructured data is a plus.
Location
This role will be Remote, and based in Colombia
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Skills Required
- 3–5 years of professional experience performing quantitative analysis, building dashboards and reports, and influencing product and business decisions
- Ability to think strategically and complete projects with minimal guidance in ambiguous environments
- Excellent verbal and written communication skills
- Proficiency writing complex SQL and SQL-like relational data queries
- At least 2 years of experience developing and managing Tableau dashboards
- Experience building reports, metrics, and dashboards involving data extraction, cleansing, mapping, loading, and production workflows
- Familiarity with or hands-on experience using generative AI tools such as Gemini, GitHub Copilot, or ChatGPT
- Experience in telephony, email, messaging, social media, or electronic communications
- Experience with data warehousing, ETL processes, and distributed computing technologies such as Hive, Presto, Spark, or Zeppelin
- Experience with Looker or other BI reporting tools
- Experience with unstructured data
Twilio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Twilio and has not been reviewed or approved by Twilio.
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Healthcare Strength — Healthcare coverage spans medical, dental, vision, mental-health programs, and core protections like life and disability insurance. Wellness options and stipends are also emphasized to support ongoing wellbeing.
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Parental & Family Support — Paid leave for maternity, paternity, and adoption is described as robust. Financial assistance for adoption and fertility needs further extends family support.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick days, and dedicated volunteer time are highlighted, with some teams operating an unlimited time-off approach. Company-wide breaks reinforce the ability to take meaningful time away from work.
Twilio Insights
What We Do
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
