Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 11,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Business Insurance Training Leader at Marsh Agency (MMA).
MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).
Applicants must be within driving distance to our Ridgeland, MS office to be considered for this role and have the ability to commute to the office a minimum of three days per week.
A day in the life.
As a Business Insurance Training Leader, you will:
- Lead the end-to-end training lifecycle for all Business Insurance service team members, including new hire onboarding, role-specific training, and continuous professional development on AMS, ImageRight, and standard operating procedures.
- Develop, schedule, and coordinate ongoing continuing education classes to ensure team members remain current with industry standards, regulatory requirements, and company policies.
- Author, revise, and deliver training on service team workflows, driving adoption and proficiency across the team.
- Plan, coordinate, and facilitate regular refresher sessions on policies, procedures, and best practices to reinforce compliance and operational excellence.
- Develop and maintain training strategy and instructional style guidelines to ensure consistent delivery across the region.
- Lead and participate in training sessions
- Back up and support Business Insurance trainers as needed
- Partner with regional business leaders to align training programs with regional initiatives and priorities.
- Collaborate with the business process team to identify process changes and translate them into timely training interventions.
- Review file audit and quality results to identify trends and target training needs and remediation.
- Create and maintain consistent onboarding and ongoing training pathways for new hires and existing staff, including role-based curricula and ramp milestones.
- Work with business process owners to identify and schedule relevant training topics for regular department meetings.
- Partner with subject matter experts to design practical training materials, job aids, and assessments.
- Assist with maintaining and updating the regional training playbook and core reference materials to reflect current processes and system changes.
- Serve as a trusted mentor and coach to BI service team members, fostering professional growth, skill development, and a high-performance mindset.
- Provide leadership in identifying individual and team training needs, recommending tailored development plans to enhance capabilities and career progression.
- Collaborate with management to support talent development initiatives, succession planning, and knowledge transfer within the BI service team.
- Champion a culture of continuous learning, innovation, and accountability aligned with company values.
- Act as a liaison between training functions and business leaders to ensure alignment of training programs with strategic objectives and operational priorities.
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
- Bachelor’s degree in Risk Management, Learning & Development, Business, or a related discipline; or equivalent professional experience in Commercial Insurance within an agency, broker, or carrier environment.
- 10 years of progressive agency client service experience, with demonstrated responsibility for training, development, or team leadership.
- Proven ability to present complex information effectively to diverse audiences across multiple skill levels; prior formal training or instructional design experience is highly preferred.
- Exceptional verbal and written communication skills, with the ability to create clear, engaging, and impactful training materials.
- Strong self-motivation and the ability to work independently with minimal supervision while managing multiple priorities.
- Proficient knowledge of customer relationship management (CRM), agency management systems (AMS), and advanced Microsoft Office skills, including Excel and Smartsheet
- Demonstrated commitment to company values: Integrity, Collaboration, Passion, Innovation, and Accountability.
- Strong organizational, analytical, and problem-solving skills.
- Ability to foster collaboration and build strong working relationships across teams and leadership levels.
- Adaptability to evolving business needs and emerging training technologies.
- Passion for developing others and driving continuous improvement in training effectiveness and operational performance.
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
- Medical, dental and vision insurance
- 401K and company match program
- Company-paid life and disability
- Generous paid time off programs
- Employee assistance program (EAP)
- Volunteer paid time off (VTO)
- Career mobility
- Employee networking groups
- Tuition reimbursement and professional development opportunities
- Charitable contribution match programs
- Stock purchase opportunities
To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
Follow us on social media to meet our colleagues and see what makes us tick:
- https://www.instagram.com/lifeatmma/
- https://www.facebook.com/LifeatMMA
- https://twitter.com/marsh_mma
- https://www.linkedin.com/company/marsh-mclennan-agency/
Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh Agency and its affiliates are
EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMASE
Skills Required
- Bachelor's degree in Risk Management, Learning and Development, Business, or a related discipline, or equivalent professional experience in commercial insurance
- 10 years of progressive agency client service experience
- Demonstrated responsibility for training, development, or team leadership
- Ability to present complex information effectively to diverse audiences and skill levels
- Strong verbal and written communication skills, including the ability to create training materials
- Proficiency with customer relationship management systems, agency management systems, and Microsoft Office, including Excel and Smartsheet
- Strong organizational, analytical, problem-solving, and prioritization skills
- Ability to foster collaboration and build relationships across teams and leadership levels
- Ability to work independently with minimal supervision
- Adaptability to evolving business needs and emerging training technologies
- Prior formal training or instructional design experience
- Passion for developing others and improving training effectiveness and operational performance
- Ability to work within driving distance of the Ridgeland, Mississippi office and commute at least three days per week
Marsh McLennan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marsh McLennan and has not been reviewed or approved by Marsh McLennan.
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Leave & Time Off Breadth — Leave offerings are described as generous, including sizable PTO, paid holidays, paid sick days, and additional time off such as paid volunteer time and “Summer days.” These time-off benefits are portrayed as a standout part of the overall rewards package.
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Healthcare Strength — Healthcare coverage is characterized as comprehensive, spanning medical, dental, and vision options, with additional supports like disability and life insurance and access to mental health resources and an EAP. The breadth of plan options is positioned as a core strength of the benefits package.
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Retirement Support — Retirement benefits are framed as solid, with 401(k) programs and employer matching frequently highlighted alongside other financial programs. Stock purchase options are also referenced as an additional wealth-building component of the total rewards mix.
Marsh McLennan Insights
What We Do
Marsh McLennan (NYSE: MMC) brings together nearly 78,000 experts in risk, strategy, and people across Marsh, Guy Carpenter, Mercer, and Oliver Wyman, serving clients in over 130 countries. Marsh enables enterprise worldwide by helping clients manage risks, transforming uncertainty into opportunity. Guy Carpenter helps clients grow profitably with reinsurance broking expertise, advisory services, and advanced analytics. Mercer helps organizations advance the health, wealth, and careers of their most vital asset — their people. Oliver Wyman’s expertise in strategy, operations, risk, and organization transformation changes what is possible for our clients, their industries, and society. Together, we combine a unique range of capabilities to help our clients solve problems, seize opportunities, and build lasting success in increasingly complex operating environments.
