At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the LifeAs a Business Process Improvement Analyst, you are a key individual contributor responsible for planning, executing, testing, and implementing process improvement initiatives across the organization. You will facilitate alignment meetings to drive project success from design to implementation, leveraging new tools and technology to increase automation in workflows and support departmental and organizational objectives. In your role, you will support the overall Process Quality activities to include CAPA and audit responsibilities. Your advanced knowledge and expertise with innovative applications enables you to deliver insights and actionable recommendations for process and error monitoring activities. As a subject matter expert for critical business requirements and process quality guidelines, you ensure proper registration of product complaints from internal diabetes employees. Your contributions help Medtronic achieve greater efficiency, quality, and value for our global stakeholders.This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
Responsibilities may include the following and other duties may be assigned.
Develop, maintain, and optimize documentation, diagrams, and process maps for business workflows.
Gather business requirements and support system/process deployments, ensuring compliance and optimization.
Facilitate and report on process improvement projects to ensure timely progress and alignment with goals.
Analyze data and process errors, provide recommendations, and monitor performance to drive improvements.
Support system administration, quality control, and training material updates for department platforms.
Assist with SharePoint or web content development for process documentation and training.
Participate in audits, CAPA, and QMS activities to ensure regulatory and quality compliance.
Partner with stakeholders (e.g., Technical Support, IT, vendors) to resolve issues and implement system changes.
Develop and manage reporting and dashboards to track progress and promote automation.
Provide guidance and support to teams, acting as a subject matter expert and assisting in leadership absence.
Foster internal and external customer relationships and deliver effective communication and solutions.
Remain flexible and participate in ongoing learning, special projects, and other duties as assigned.
Perform quality document control checks and conduct periodic reviews of process documentation and workflows for consistency and compliance.
Manage intake and form submission processes to ensure timely operational response.
Utilize critical thinking to clarify information, resolve inquiries, and recommend timely solutions.
Maintain appropriate service levels for assigned responsibilities and project tasks.
Partner with key stakeholders (e.g., Technical Support, IT, vendors) for system design changes and resolve complex customer issues.
Demonstrate subject matter expertise (SME) and competency of departmental processes and procedures.
Provide leadership during BUAT sessions for quality assurance and production checkout requirements.
Manage JIRA submissions from development to deployment with cross-functional support.
Communicate deep dive research findings and provide support overviews for escalated or unique situations.
Participate in ongoing learning and execute special projects or other duties as assigned to meet evolving business needs.
Must Have: Minimum Requirements
To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.
Bachelor’s degree in Business, Engineering, Operations Management, or a related field and 2+ years of experience in business process improvement, operations analysis, or a similar role.
OR
Advanced Degree and in Business, Engineering, Operations Management, or a related field and 0+ years of experience in business process improvement, operations analysis, or a similar role.
Nice to Have
3+ years of experience in Technical Support executing troubleshooting documentation requirements.
2+ years Medtronic Diabetes experience
1+ year leading projects
Experience in the medical device, healthcare, or regulated industry.
Extensive knowledge of Medtronic products and therapies
Strong analytical and problem-solving skills, with the ability to interpret complex data and recommend actionable improvements.
Excellent communication skills, both verbal and written, able to convey technical information and present findings to diverse audiences.
Outstanding organizational skills with attention to detail; able to manage competing priorities and produce accurate work.
Proven ability to take initiative, execute projects efficiently and on time, and identify program or system deficiencies to create improvement plans.
Experience with process mapping and documentation tools.
Strong knowledge of Lean, Six Sigma, or other process improvement methodologies (Green Belt/Black Belt certification preferred).
Experience with process automation optimization, including identification, implementation, and continuous improvement of automated solutions.
Proficient in Microsoft Office Suite (Excel, Visio, PowerPoint) and comfortable learning new technologies/solutions.
Strong skills in reporting and dashboard management, using tools such as Power BI, Tableau, or similar platforms to visualize data and track key performance indicators.
Ability to work independently and collaboratively in a team environment to meet project goals and deadlines.
Flexibility with work schedule to meet business needs, including varying days and hours.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Top Skills
What We Do
Medtronic is a global healthcare solutions company operating in approximately 160 countries. We are committed to improving lives through our medical technologies, services, and solutions.
Since our beginning, 60 years ago, our Mission has remained the same: to alleviate pain, restore health, and extend life for people around the world. The Mission is our ethical framework and inspirational goal guiding our day-to-day work. It reminds us that our efforts are transforming millions of lives each year.
To meet the needs of patients and healthcare professionals around the globe, we operate from more than 370 locations in approximately 160 countries.
