FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!
Location: Remote with up to 75% travel
Position Summary
The Business Implementation Manager leads the operational implementation of acquired locations and provides ongoing post–go-live support. This role partners closely with cross-functional teams, regional leadership, and local management to ensure safe, effective integration, operational stability, and performance improvement. The position plays a critical role in driving customer service excellence, operational efficiency, revenue growth, and talent development while serving as a subject matter expert for FleetPride operations.
Key Responsibilities
Lead operations excellence support across diligence, pre-integration, integration, and post go-live phases for acquisitions.
Deliver onsite training and SME-level support for service, safety, inventory, and operational standards.
Ensure compliance with FleetPride safety programs, policies, and procedures.
Partner with regional and local leadership to support employee retention, morale, and performance.
Conduct tooling, capex, and talent capability assessments to ensure operational readiness.
Train leaders and managers on FleetPride service KPIs, reporting, and performance management.
Support sales and marketing efforts to grow revenue and customer retention.
Implement processes to improve customer experience, maintenance performance, and warranty compliance.
Support locations during extended onsite deployments as needed (travel-intensive role).
Qualifications
Required:
High school diploma or GED required
Associate’s or technical degree preferred
Strong communication and interpersonal skills with the ability to engage in diverse audiences
Proven organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.
Demonstrated leadership qualities or previous experience in peer-to-peer or supervisory training roles.
Ability and willingness to travel up to 75%.
Preferred:
Working knowledge of IBM iSeries / AS400 systems (menu navigation, data entry, reporting, and transaction processing).
Familiarity with Karmak, Power BI, and Salesforce platforms.
Experience in multi-location field training, enterprise system rollouts, or operational transformation initiatives.
Exposure to blended learning methodologies (LMS, e-learning, video, and in-person facilitation).
Core Competencies
Strong operational judgment and decision-making
Effective communication and training ability
Performance monitoring and continuous improvement
Time management and prioritization
Analytical and problem-solving skills
Technical and industry knowledge applicable to service operations
Proficiency with systems, reporting tools, and operational data
Work Environment
Combination of indoor and outdoor service environments
Exposure to noise, dust, vibration, and varying temperatures
70–80% travel required, including extended deployments.
FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Top Skills
What We Do
FleetPride, Inc.
Headquartered in Las Colinas, Texas (a Dallas suburb), we are the nation’s largest independent distributor of heavy-duty truck and trailer replacement parts. FleetPride needs exceptional people to support our ambitious growth plans! We offer competitive compensation and benefits, and exciting opportunities for career development.
Company Profile
Formed in 1999, FleetPride has grown rapidly and now has more than 300 branches across the country and more than 3,000 employees.
Our mission is to be the most reliable parts supplier in every market we serve, and we’ve earned a loyal and growing customer base by providing outstanding service and value.
FleetPride offers advantages to large fleets and small operators alike, and capabilities that no other distributor can match. Our local knowledge allows us to tailor products and services to the unique needs of area customers, while our national footprint allows for consistent, reliable service at every branch location. FleetPride’s supply chain expertise ensures that our customers get what they need, when and where they need it, and helps them keep their trucks where they belong – on the road!
FleetPride serves a diverse customer base across multiple industries, including freight and shipping, leasing services, agriculture, food and beverage, construction and waste management.
