Business Enablement - Business Process Management Manager

Job Description
As a Talent Enablement Manager within the Client Onboarding and Service organization, you will lead the strategic development and implementation of programs designed to enhance skills growth and talent mobility. You will oversee multi-year roadmaps in the Talent & Skills space, ensuring alignment with business priorities and leadership objectives. You will also focus on KPI-driven measurement and evaluation to ensure continuous improvement. Your role will involve fostering a culture of continuous learning, acting as a Subject Matter Expert, and driving initiatives that enhance employee productivity and engagement. Your expertise in data analysis will be crucial in extracting insights to inform decision-making and shape organizational strategies.
You will navigate complex matrix management structures, leveraging resources to drive strategic execution and change management efforts. Your ability to build strong relationships with stakeholders, including senior leadership, will ensure alignment and support for talent initiatives, ultimately enhancing the client and employee experience.
Managing a team of professionals, you will cultivate a collaborative environment that encourages innovation and growth.
Job Responsibilities:

• Lead and Manage Workforce Planning: Oversee the development of programs to support the growth of skills and increase talent mobility across the organization, ensuring alignment with leadership goals
• Strategic Management of Talent Enablement Projects: Develop and manage multi-year roadmaps in the Talent & Skills space, maintaining a strong awareness of business priorities, client impact, and leadership objectives
• Enhance Employee Productivity: Lead initiatives to identify key learning opportunities based on feedback, KPIs, and other key metrics, driving productivity and aligning with management strategies
• Cultivate a Learning Culture: Foster a culture of continuous learning and a growth mindset, ensuring that skill progression is a leadership priority across the organization
• Subject Matter Expertise and Leadership: Act as a Subject Matter Expert to cross-functional teams on key learning programs, providing leadership to improve the collective employee experience
• Oversee Strategic Review Processes: Lead and manage the strategic review process, including data gathering, materials preparation, facilitation, and follow-up action planning for identified talent priorities
• Collaborate with Internal Stakeholders: Partner with internal teams and stakeholders across the organization, aligning efforts with key leadership priorities
• Identify and build a Certification Approach: Aid in designing a certification approach across COS to enhance the development and skill-building of the organization, supporting leadership and management goals
• Manage and Develop a Team: Lead and manage a team of professionals, fostering a collaborative environment that encourages growth, innovation, and alignment with organizational objectives

Required qualification, capabilities and skills:

• 8+ years of leadership experience in the HR, learning, and innovation and project leadership fields
• Demonstrated executive presence with the ability to effectively influence and engage stakeholders across all organizational levels and lines of business, driving alignment and commitment to strategic initiatives
• Skilled in leading and developing teams, fostering a positive and collaborative work environment that encourages growth and innovation
• Expertise in analyzing large data sets to extract strategic trends and insights, driving informed decision-making and shaping organizational strategies
• Demonstrated ability to navigate and lead within a complex matrix management structure, exhibiting a high degree of initiative and results orientation, while effectively leveraging existing resources and tools to drive strategic execution
• Proven ability to develop and implement strategic plans that align with organizational goals and drive talent development initiatives
• Experience in leading change management efforts, particularly in the context of organizational learning and development
• Demonstrated ability to think creatively and develop innovative solutions to enhance learning and development programs
• Experience in building and maintaining strong relationships with key stakeholders, including senior leadership, to ensure alignment and support for talent initiatives
• Strong project management skills, with the ability to lead and manage multiple projects simultaneously, ensuring timely and successful delivery

Preferred qualifications, capabilities and skills

• Financial services industry experience a plus
• Bachelor of Science or Bachelor of Arts Degree
• Passion for learning new operating models, technologies, and industry trends
• Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (20%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.