Business Director

Join our Team as a Business Director located in our Orlando office.

We are seeking a professional who thrives in a fast-paced, business-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiatives, adaptability, and innovation, we invite you to join our team. This role will be based in our Orlando office, on an on-site basis. This role reports to the Chief Administrative Officer.

Position Summary

The Business Director will lead the daily operations and administration for approximately 40 attorneys and 50 professional staff employees for the Orlando office under the guidance of the office’s Managing Shareholders, and in close collaboration with the local office leadership team, the firm's Chief Operating Officer, and Chief Financial Officers to support and reinforce the culture, provide strong leadership for the implementation of local and firm-wide strategic initiatives and objectives.     

Key Responsibilities

• Collaborates with Managing Shareholders and the local leadership team including Talent Services (human resources), Marketing, and Technology, along with other Business Directors, and exercises judgment to ensure sound business practices, facilitative management, and positive culture in the office

• Executes local operational decisions in conjunction with key Orlando operational/administrative managers, and the managers’ national department directors, including when multi-administrative department matters are encountered

• Seeks opportunities to reduce the administrative load on Managing Shareholders by providing quick, concise, and accurate information while also anticipating their needs

• Provides support to Orlando Practice Group Department Leaders on ad hoc operational issues, at the request of the Managing Shareholders

• Routinely prepares officewide communications and policies, monitors adherence, and consistently and practically enforces compliance with those policies and firm policies

• Collaboratively manages accounting/finance/revenue management functions of the office; develops and oversees office budgeting, in collaboration with Managing Shareholders and the local leadership team

• Partners with the talent services and talent acquisition teams to attract, retain, and develop the office's talent both attorneys and professional staff

• Leads the Orlando annual staff compensation review process in collaboration with the Managing Shareholders and local management team

• Assists with the annual associate compensation review process led by the Managing Shareholders

• Liaisons with the marketing, technology, records management, office services, hospitality, reception, and facilities team to provide the highest degree of client service in the office and troubleshoots daily issues

• Plays key role in expansion and renovations efforts and office space planning; manages office assignments and relocations

• Continually reviews staffing levels to maintain effective staffing ratios and monitors paralegal usage and workflow as needed

• Assists with integrating new attorneys, including lateral shareholders, into the firm; works with departing attorneys and administrative managers on exit procedures 

• Directly engages where and when needed to support office operational functions to ensure office needs and services are met

• Reviews and approves/denies expense reports submitted for reimbursement by attorneys and staff in accordance with firm and office policies

• Creates and fosters a collegial environment of teamwork 

Qualifications

Skills & Competencies

• Business acumen must include uncompromising integrity, sound leadership experience, ability to collaborate in team environment, and the ability to effectively manage change

• Willingness and ability to adapt one’s management and communication styles based on the situation, audience, and cultural needs

• Excellent emotional intelligence, interpersonal and communication skills (oral and written), professional demeanor, and presentation

• Analytical with strong problem-solving and decision-making skills, takes initiative and uses good judgment, excellent listening and follow-up skills

• Ability to apply financial information in a dynamic business environment to not only keep fundamentals strong, but to influence positive change

• Proven success in working well, being influential, and communicating effectively with senior leadership and staff, including presenting ideas in a clear, succinct manner

• Highly motivated with the ability to manage multiple priorities, deliver on-time work products, and move projects along with minimal prompts 

• Adapt to a fast-paced, high pressure environment to achieve business goals and objectives

• Strong attention to detail  

Education & Prior Experience

• Bachelor's Degree in Business, Organization Development, Human Resources, or related field required

• Minimum of ten years of experience in a management or leadership position in a professional services organization

• Strong business experience in human resources, accounting, finance, marketing, technology, and facilities management

Technology

• Proficiency with Windows-based software and Microsoft Word, PowerPoint, Excel and Outlook required

• Demonstrated ability to integrate AI tools into complex or cross-functional workflows, identifying opportunities to automate and responsibly streamline processes,  or enhance business processes while balancing efficiency, quality, and risk considerations

• Accountability for ensuring appropriate governance and data privacy, when AI tools are used by teams or incorporated into organizational practices

• A demonstrated willingness to embrace and lead the responsible adoption of AI by understanding the importance of human oversight and ensuring appropriate ethical standards and other considerations governing AI use

• Exercise sound professional judgment in evaluating AI-generated output and adapt to emerging AI and related technologies