Business Developper (M/F)

AEP is looking for a Business Developer (M/F) for one of its clients who will manage the business development of a solution within the country and the associated service in accordance with the agreed business objectives. He/She will oversee customer success activities related to the solution while managing the local team.

General Mission

This role would involve:

·        Development and implementation of business strategies

·        Identification of new business opportunities

·        Customer relationship management and provision of technical support to customers (installation, remote support, project monitoring)

·         Understanding the specific needs of quarry and construction operations

·        Adapting services and solutions to meet requirements

·        Collaboration with the product development team to ensure that products meet the requirements of territorial customers and address industry-specific challenges

Key Responsibilities

·        Be primarily responsible for setting, adhering to and executing the regional budget in accordance with the agreed budget plan

·        Manage sales forecasts, sales opportunities, and grow the sales pipeline

·        Provide regular reports on the opportunity pipeline to the HQ-level Sales and Service team

·        Develop new sales channels, either outside the company's customer portfolio or via a new product range

·        Manage the relationship with solution partners (Komatsu IMC, SmartConstruction, TopCon, Steer, SQS, Volve, AVA, MMS)

·        Promote and encourage the adoption of solutions by the company's team and customers

·        Provide and coordinate pre- and post-sales support

·        Ensure facility satisfaction and represent the company in all customer activities

·        Setting up the right tools and processes to manage installation, remote support, warranties, etc. company-related products

·        Work closely with the team to provide solutions that are best suited to the needs of end-users

·        Define, organize, and oversee necessary customer success activities: joyful visits and trainings

·        Identify and correct gaps in end-user buy-in with the team to always ensure customer satisfaction

·        Attend events, meetings and training

·        Maintain knowledge about solutions/products/services/pricing, both personally and collectively

Training and qualification

·        Mechanical engineer or equivalent by experience

·        Customer relationship management

·        Project and team management skills

Experience

·        Minimum 3 years of management in an equivalent position

·        Demonstrate a strong business mindset with a natural ability to engage customers and follow up effectively with customers

·        Demonstrated expertise in customer service with more than 3 years of experience

·        3 years of effective team and project experience