Business Development Representative

Job Description

We’re UserTesting—the leader in human insight. Our mission is to help organisations craft exceptional customer experiences through fast, actionable feedback.

We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Trusted by more than 3,000 organisations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Let’s build experiences people love—together.
 

The opportunity

This is a great opportunity to be a part of a team that is an integral part of the sales organisation, with plenty of benefits and perks, and potential advancement within the organisation.

• As this position is often the first point of contact with prospective customers, you are required to conduct business dealings in a professional and proactive manner

• Execute an account-based Go-to-Market strategy in coordination with your Account Executive partner

• Become a trusted resource for prospect account

• Uncover new sales opportunities and, on occasion, nurture existing opportunities

• Engage with prospects, both on the telephone and with email, to analyse their needs

• Overcome prospect objections

• Achieve weekly and monthly KPIs as defined by the business

• Maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment

• Drive registration and attendance to trade shows, and other sales and marketing events

• Travel on occasion to help with trade-shows and other marketing and sales events

What we're looking for

• Clear communication skills and excellent phone etiquette, with the ability to influence and speak with C-Level and senior executives and ask thought-provoking questions

• Ability to understand and successfully promote UserTesting’s technical offerings and solution sets

• Strong interpersonal skills (friendly, outgoing, not afraid to talk to strangers)

• Have a passion and commitment for success

• Be self-motivated, disciplined, and demonstrate excellent time management skills

• Adaptive to change in an entrepreneurial environment

• Strong technical aptitude and experience with Salesforce, Outreach, ZoomInfo, and Google Business Apps is a plus

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.