Jobs at UserTesting

Deploy and maintain AI enablement infrastructure (MCP servers, AI agents, AI features in SaaS), manage service accounts and API keys, automate and containerize services, support enterprise IT systems, document integrations and runbooks, and mentor IT support staff.

Lead strategy and execution for three domain websites: Webflow front-end development, SEO and AEO strategy, CRO experimentation, governance, analytics (GA4, Search Console), and cross-functional prioritization to improve traffic, engagement, and conversions.

Lead and coach a regional Account Executive team across Southeast Asia and India to drive new customer acquisition and expansion. Develop and execute regional sales strategy, manage pipeline and forecasting, coach consultative sales using MEDDPICC, build executive customer relationships, and partner cross-functionally to inform product and GTM strategy. Responsible for hitting regional revenue targets and fostering a collaborative, high-performing sales culture.

Deploy and maintain AI enablement infrastructure (MCP servers, AI agents, hosting) and cloud environments on AWS/GCP. Build IaC and CI/CD pipelines, monitor performance/cost, support containerized services, manage API keys and permissions, document runbooks, and collaborate with Security, Engineering, and stakeholders to improve cloud governance and AI tooling adoption.

Coordinate participant recruitment and manage high-volume customer research requests via the User Interviews platform. Review and QA requests, launch recruitment, monitor progress, handle Zendesk/email/chat communication, ensure SLA adherence, and improve internal workflows.

Develop and grow strategic partnerships with ISVs, agencies, and consultancies to generate pipeline and revenue. Create joint go-to-market plans, execute co-sell strategies with Sales, lead commercial negotiations, define partner success metrics, and collaborate cross-functionally to embed partners into enterprise priorities.

Prospect and qualify new sales opportunities through outbound and inbound outreach, partner with Account Executives on account-based strategies, build relationships with prospects, maintain pipeline and activity tracking, and meet weekly/monthly KPIs while representing the company professionally.

As a Business Development Representative, you will drive growth by identifying and qualifying new sales opportunities, engaging with prospects, and building relationships while collaborating with Account Executives.

Lead North America segment marketing strategy and execution to drive pipeline and revenue. Localize global campaigns via events, ABM, digital and paid programs. Measure and optimize performance with Marketing Operations, partner with Sales, run regional events, and mentor a team of segment marketers to improve processes and outcomes.

Own and grow a portfolio of strategic enterprise SaaS accounts, drive retention and expansion, build executive relationships, lead complex consultative sales cycles, maintain pipeline and forecast accuracy, and collaborate cross-functionally to deliver measurable customer outcomes.

Serve as the primary post-sale value partner for a portfolio of customers, driving adoption and repeat usage of UserTesting, advising on research best practices, enabling workflow integration, supporting renewals and expansion, and coordinating cross-functional resources to realize customer value.