Jobs at UserTesting

Guide customers in planning and executing UX research using UserTesting. Lead onboarding, workshops, and training; advise on research methods, participant targeting, analysis, synthesis, and recommendations. Help organizations scale research, measure ROI, and embed insights into product decisions. Partner with Customer Success, Sales, Product, and account teams to improve customer retention, adoption, and research maturity.

Develop and execute integrated marketing strategies for North American enterprise accounts. Lead ABM, demand generation, digital, email, industry, and field campaigns; partner with enterprise sales on account prioritization and messaging; manage events and executive experiences; create content and enablement; coordinate cross-functional teams; and measure pipeline, revenue, and campaign performance.

Build and manage strategic partnerships and sales opportunities across the AI ecosystem. Own the full enterprise sales cycle, from prospecting and discovery through solution development, negotiation, and close. Collaborate with delivery stakeholders to assess feasibility, align expectations, and ensure successful engagements. Develop repeatable partnerships, improve pipeline and forecasting processes, and provide market insights that shape the growth strategy for the AI Training business.

The Business Development Representative identifies and qualifies sales opportunities, engages prospects through phone and email, executes account-based outreach with Account Executives, builds prospect relationships, supports pipeline development, tracks activities, and meets performance KPIs. The role is designed for someone beginning a sales career in a fast-paced, hybrid environment with quarterly travel.

Identify and qualify prospects, conduct phone and email outreach, execute account-based go-to-market strategies, build relationships, support pipeline development, track sales activity, and meet recurring KPIs. The role partners with Account Executives and serves as an initial point of contact for prospective customers in a fast-paced, hybrid sales environment.

Leads global revenue accounting, commissions, quoting, accounts receivable, billing, collections, and cash application. Owns ASC 606 and ASC 340 compliance across SaaS, professional services, and usage-based models. Partners with Sales, Legal, RevOps, Finance, and executives on contract structure, controls, reporting, audits, and strategic initiatives. Develops accounting and quote analyst teams while improving revenue predictability, cash flow, DSO, and quote-to-cash processes.

Administer enterprise IT systems and SaaS platforms while deploying and governing AI tools, MCP servers, and agent infrastructure. Manage service accounts, credentials, permissions, integrations, onboarding and offboarding, automation, documentation, and technical debt. Serve as an escalation point for complex ITSM issues, collaborate across Security, People Ops, and Engineering, and mentor IT Support staff on processes and troubleshooting.

Drive revenue through strategic partnerships with ISVs, agencies, and consulting firms. Recruit and develop agency partners, sell directly to targeted agencies, manage pipeline and quota, create joint go-to-market plans, lead negotiations, and drive partner-sourced and co-sell revenue. Collaborate with Sales, Marketing, Product, Customer Success, and Enablement to activate partners and expand routes to market.

Deploy and maintain AI enablement infrastructure (MCP servers, AI agents, AI features in SaaS), manage service accounts and API keys, automate and containerize services, support enterprise IT systems, document integrations and runbooks, and mentor IT support staff.

Deploy and maintain AI enablement infrastructure (MCP servers, AI agents, hosting) and cloud environments on AWS/GCP. Build IaC and CI/CD pipelines, monitor performance/cost, support containerized services, manage API keys and permissions, document runbooks, and collaborate with Security, Engineering, and stakeholders to improve cloud governance and AI tooling adoption.