Jobs at UserTesting

The Insights Advisor will support customers post-sale by facilitating adoption, providing actionable insights, managing customer relationships, and driving platform engagement, while collaborating with Account Executives to enhance value realization.

Lead and coach a regional Account Executive team across Southeast Asia and India to drive new customer acquisition and expansion. Develop and execute regional sales strategy, manage pipeline and forecasting, coach consultative sales using MEDDPICC, build executive customer relationships, and partner cross-functionally to inform product and GTM strategy. Responsible for hitting regional revenue targets and fostering a collaborative, high-performing sales culture.

The Total Rewards Partner II will administer employee benefits globally, manage compensation programs, and ensure compliance while serving as a subject matter expert.

Coordinate participant recruitment and manage high-volume customer research requests via the User Interviews platform. Review and QA requests, launch recruitment, monitor progress, handle Zendesk/email/chat communication, ensure SLA adherence, and improve internal workflows.

Manage a portfolio of sub-accounts to drive renewals and expansion. Own renewal cycles, pipeline, and forecasting while partnering with Global/Strategic AEs. Use MEDDPICC, Salesforce, and Gong to identify upsell opportunities, produce ROI-backed proposals, and coordinate with Deal Desk, Finance, Legal, and RevOps to close deals and maximize retention.

Coordinate and launch participant recruitment for customer research studies, manage a high-volume ticket queue via Zendesk and live chat, monitor project progress, communicate updates to customers, provide weekend independent coverage, collaborate cross-functionally, and identify workflow improvements to ensure timely study execution and SLA adherence.

As a Business Development Representative, you will drive growth by identifying and qualifying new sales opportunities, engaging with prospects, and building relationships while collaborating with Account Executives.

Prospect and qualify new sales opportunities through outbound and inbound outreach, partner with Account Executives on account-based strategies, build relationships with prospects, maintain pipeline and activity tracking, and meet weekly/monthly KPIs while representing the company professionally.

Serve as the primary post-sale value partner for a portfolio of customers, driving adoption and repeat usage of UserTesting, advising on research best practices, enabling workflow integration, supporting renewals and expansion, and coordinating cross-functional resources to realize customer value.