Business Development Representative

At Gradient Labs, we’re on a mission to make exceptional customer service the norm.

Founded in 2023, we’ve quickly gone from an idea to a growing team with customers you know (and probably love). Our AI agent helps businesses handle even the trickiest, high-stakes customer support queries safely and effectively, all while giving them the visibility and control they need to trust the outcomes.

We’re a small but mighty team of builders from leading companies like Monzo, Pleo, and Google. As we grow, we are actively planning to establish a team in NYC to support our expansion.

If you’re excited to tackle some of the hardest problems in AI and help shape the future of customer operations, we’d love to hear from you.

• Build our pipeline: Drive outbound lead generation through strategic prospecting, cold calling, and social selling to keep our sales funnel flowing

• Hunt for opportunities: Research and identify high-value prospects, craft compelling outreach sequences, and book qualified meetings for Account Executives

• Master the art of first contact: Use your communication skills to break through to hard-to-reach prospects and spark conversations that matter

• Help define our sales motion and top of funnel strategy: Your work will directly shape our go-to-market (GTM) strategy and success.

• Collaborate across time zones: Work seamlessly with our UK-based CEO, US-based Head of GTM and sales team, ensuring smooth handovers and aligned targeting

• Innovate with AI tools: Take a GTM Engineer mindset by identifying and stitching together modern AI tools to automate and scale our lead generation processes.

• Outbound sales experience: The ideal applicant will have 1-2 years of outbound experience focused on finding net new logos (in B2B SaaS and/or greenfield products experience is a plus)

• Hunter mentality: Thrives on the opportunity of being a connector and reaching new prospects through creative means, opening doors that others can't

• Communication excellence: Writes compelling emails, holds engaging phone conversations, and isn't afraid to pick up the phone

• Tech-savvy: Comfortable with modern GTM tools for prospecting (e.g. Clay, Apollo, Hubspot) and an eagerness to learn the latest AI-based technology

• Resilient and results-driven: Handles rejection well, stays motivated, and consistently hits activity targets

• Collaborative: Works effectively across teams and time zones in a remote-first environment

This is your chance to help build the sales engine from the ground up at a cutting-edge AI company. You'll work directly with our founding team, figure out what works together and grow with us as we scale.

You'll be part of a passionate, ambitious team working across London and NYC, with the opportunity to make a direct impact on our growth while developing expertise in one of the fastest-growing tech sectors.

What is the salary?

The final compensation will depend on the relevant skills and experience of the candidate, but we aim to pay within the top 10% of comparable roles at similar stage startups plus equity.