Business Development Representative

Description

Sprout Social is looking to hire a Business Development Representative to the Sales & Success team.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including General Mills, Make-a-wish Foundation, Honda, and Edelman. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

• Generate new business by prospecting outbound leads through cold outreach
• Use outbound selling best practices to identify customer pain points while driving the value of our product
• Strategically partner with Account Executives to create new business opportunities
• Consistently learn and apply coaching related to sales strategy and processes
  

What you’ll bring

We’re looking for a customer-focused, highly motivated, and driven individual with a desire to grow and advance a career in sales. If you have a proactive customer first mentality with the passion to demonstrate Sprout’s commitment to being a joy to do business with, we’d love to talk to you!

The minimum qualifications for this role include:

• 1+ years of sales, marketing or customer service experience OR relevant experience 
• A consistent track record of meeting and exceeding goals

Preferred qualifications for this role include:

• Exceptional organizational, presentation, and communication skills - phone, email, and webinar
• Technical expertise and ability to acquire knowledge of new products
• Driven to succeed and ability to work in a fast-paced environment
  

How you’ll grow

Within 1 months, you’ll plant your roots by:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Partner with the Manager of Sales Development to define key success metrics for your role and how you will measure against them.
• Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics.
• Acclimate yourself with the day to day responsibilities of Sprout’s Business Development team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager.
  

Within 3 months, you’ll start hitting your stride by:

• Identify and contact prospective clients to build the pipeline through a variety of methods including, but not limited to cold-calling, emailing, and mass email campaigns.
• Approximately 60% of time spent will be on the phones prospecting.
• Achieve department standards for activity that includes:
• ​Making a minimum number of quality outbound calls per day, of which at least 20% of those calls should result in quality conversations.
• Scheduling a minimum number of new quality discovery calls per week.
• Create a professional and engaging first impression with our prospects and customers.
• Create, maintain and update database of prospects with complete information and emails.
• Thoroughly qualify all outbound opportunities and collaborate with Account Executives for a smooth customer experience.
• Generate new business through outbound prospecting.
• Prioritize leads, research prospects and position relevant product features to solve business needs.
• Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations.
• Manage follow-up with calls-to-action to consistently build a sales pipeline.
• Exceed activity and pipeline goals on a monthly basis.
  

Within 6 months, you’ll be making a clear impact through:

• Consistently achieve your opportunity and revenue targets.
• Become an expert in all things social media, including advanced listening and employee advocacy.
• Have mastered the uses cases of successful customers across different verticals and sophistication on social media.
• Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas.
• Step up as a leader in the Sales Development organization by mentoring new hires.
• Have a clear understanding of the SMB Account Executive organization and how to position yourself as an ideal candidate.
  

Within 12 months, you’ll make this role your own by:

• Have mastered the necessary skills needed to work a consistent outbound process, including time management, sense of urgency, and account prioritization.
• Be a leader on the floor by sharing best practices and ways that you have been successful as an BDR.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

This role’s On Target Earnings (“OTE”) is $80,000.00 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary. Since the incentive plan is uncapped, this role has no maximum pay range.

These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our  latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [email protected]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.