We are looking for a talented Business Development Representative to join our team specializing in Sales and Customer Support for our Sales Department in Wellingborough.
In this role, you will play a key part in supporting the sales process from lead qualification through to order fulfilment, providing exceptional customer support and ensuring seamless coordination between customers, sales professionals, and internal teams. You will help drive customer satisfaction, sales effectiveness, and business growth through proactive account management and operational excellence.
This is a permanent role working – Hybrid 3 days onsite 8.30am to 4.30pm there will also be 5% domestic travel required to visit customers and Cummins sites.
In this role, you will make an impact in the following ways:
- Supporting the sales team throughout the entire sales cycle, from lead qualification to order completion.
- Responding to customer enquiries via phone and email, providing timely and professional support.
- Preparing accurate quotations by gathering technical specifications, pricing information, lead times, and customer requirements.
- Processing customer orders and issuing order acknowledgements, invoices, and shipping notifications.
- Communicating order progress, inventory levels, and delivery updates to customers and sales teams.
- Resolving customer issues and coordinating with internal stakeholders to ensure prompt and effective solutions.
- Monitoring inventory levels and supporting replenishment activities to maintain product availability.
- Driving proactive account management activities through quotation follow-up, sales analysis, and identification of growth opportunities.
To be successful in this role you will need the following:
- Strong customer service and communication skills, with the ability to build and maintain positive customer relationships.
- Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Experience supporting sales operations, order management, quotations, and customer account activities.
- Strong problem-solving and analytical skills, with the ability to identify customer needs and contribute to sales growth initiatives.
Education/Experience:
- High school diploma, certificate of secondary education, or equivalent experience.
- Previous experience in sales support, customer service, inside sales, account coordination, or administrative support role preferred.
- Experience preparing quotations, processing customer orders, and supporting customer accounts.
- Proficiency with Microsoft Office and experience using SAP, CRM, ERP, or order management systems is advantageous.
About UsCummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.
Skills Required
- High school diploma, certificate of secondary education, or equivalent experience
- Strong customer service and communication skills
- Excellent organizational skills and ability to manage multiple priorities
- Experience supporting sales operations, order management, quotations, and customer accounts
- Strong problem-solving and analytical skills
- Previous experience in sales support, customer service, inside sales, account coordination, or administrative support
- Experience preparing quotations, processing customer orders, and supporting customer accounts
- Proficiency with Microsoft Office
- Experience using SAP, CRM, ERP, or order management systems
Cummins Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cummins and has not been reviewed or approved by Cummins.
-
Retirement Support — A 401(k) with company contribution/match and both defined contribution and defined benefit pension plans are offered, alongside profit sharing and an employee stock purchase plan. This mix supports long-term savings and financial security.
-
Healthcare Strength — Multiple medical plan options (HSA, HSA Plus, PPO) with dental, vision, life and long-term disability coverage are provided, along with telehealth, mental-health support, and wellness tools. In-network protections and HSA/HSA Plus structures are described to help manage costs.
-
Parental & Family Support — Paid maternity and paternity leave, family medical leave, and adoption assistance are offered. Reduced or flexible hours and unpaid extended leave options further support caregiving needs.
Cummins Insights
What We Do
At Cummins, we empower everyone to grow their careers through meaningful work, building inclusive and equitable teams, coaching, development and opportunities to make a difference. Across our entire organization, you'll find engineers, developers, and technicians who are innovating, designing, testing, and building. You'll also find accountants, marketers, as well as manufacturing, quality and supply chain specialists who are working with technology that's just as innovative and advanced.
