Position Overview
Quirk is currently expanding and is in need of a new Business Development Center Representative. The BDC representative is responsible and accountable for producing committed scheduled appointments between our customers and our service department. We offer a professional environment, ongoing training and many opportunities for learning, growth and career advancement.
Key Required Proficiencies:
- Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointments
- Respond to customer emails professionally and in a timely manner
- Monitor incoming leads continuously and ensure all inquiries receive prompt follow-up
- Collect and organize customer information for outreach regarding manufacturer recalls and service campaigns
- Contact customers regarding open recalls, maintenance recommendations, and service opportunities
- Maintain accurate customer records and appointment information
- Stay current on company updates, manufacturer programs, industry knowledge, and service standards
- Work closely with the service department to provide an exceptional customer experience
- Complete assigned tasks efficiently and within expected timeframes
Preferred Skills:
- Proficiency with MS office programs
- Outstanding communication skills both verbal and written
- Professional appearance and work ethic
- Great attitude with a high-energy personality
- Superior customer service skills
- Outstanding phone skills and follow-up
- Bilingual preferred, but not a requirement
Benefits offered:
Health, Dental/Vision, 401K, Long-Term Disability, Life Insurance and Critical Illness Insurance. Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you. All other benefits are optional and will be offered to you at a cost.
Paid sick time after 90 days and vacation after 1 year
**All employees must pass a pre-employment background check, physical, drug test, and motor vehicle record check (if applicable to position)
Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full Time
Pay $16.00 - $20.00 an hour
Work Location: In person
Skills Required
- Answer incoming service calls promptly and courteously while scheduling service appointments
- Respond to customer emails professionally and promptly
- Monitor incoming leads and ensure timely follow-up
- Collect and organize customer information for recall and service campaign outreach
- Contact customers about recalls, maintenance recommendations, and service opportunities
- Maintain accurate customer and appointment records
- Work effectively with the service department
- Complete assigned tasks efficiently within expected timeframes
- Proficiency with Microsoft Office programs
- Strong verbal and written communication skills
- Professional appearance and work ethic
- High-energy personality and positive attitude
- Superior customer service skills
- Strong phone and follow-up skills
- Bilingual ability
- Pass a pre-employment background check, physical, and drug test
- Pass a motor vehicle record check if applicable
What We Do
Quirk Auto Group (Quirk Auto Dealers) is a family-owned automotive dealership group operating multiple locations in New England. The company sells new and used vehicles from major manufacturers, offers financing, parts and full-service maintenance/repair, and supports local communities through regional operations in MA, NH and Maine.
