Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We are seeking a dynamic, self-motivated Business Development Representative (BDR) to join our high-performing MEA team. You will play a pivotal role in driving pipeline growth by identifying and qualifying sales opportunities within the Middle East and Africa region, engaging C-level stakeholders, and aligning Genesys solutions to customer challenges.
Key Responsibilities
- Identify and engage potential customers via outbound prospecting and follow-up on inbound leads
- Collaborate closely with the regional Account Executives to develop and execute account-based engagement strategies
- Use tools like Salesforce, Salesloft, 6sense, Lusha, and LinkedIn Sales Navigator to research and target ideal customer profiles
- Generate high-quality meetings and qualified pipeline across key industries including banking, insurance, telecom, and government
- Maintain accurate activity records, pipeline development, and opportunity handoffs in Salesforce
- Stay current on Genesys solutions and industry trends relevant to customer needs in MEA
Requirements
- 1–3 years of experience in a BDR, SDR, or sales-related role, preferably in SaaS or technology, but we are open to experience in other industries as well
- Fluency in English; Arabic and/or French is a strong advantage
- Strong understanding of the MEA market and cultural dynamics
- Comfortable engaging with senior stakeholders and navigating complex organizations
- Self-starter with a growth mindset and strong communication skills
- Experience with enterprise sales tools (Salesforce, 6sense, Salesloft, etc.) is a plus
What We Offer
- Competitive compensation with performance-based incentives
- Career development and growth opportunities in a global organization
- A collaborative, diverse, and inclusive work environment
- The chance to shape customer experience across some of the largest and most innovative companies in MEA
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Genesys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Genesys and has not been reviewed or approved by Genesys.
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Strong & Reliable Incentives — Annual bonuses are described as consistently funded and meaningful, elevating total compensation. Structured variable pay and regular payouts reinforce confidence in incentives across numerous roles.
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Leave & Time Off Breadth — Open (unlimited) PTO, volunteer time off, and company recharge days create flexible time-away options. Remote-friendly policies and occasional holiday shutdowns add to the sense of generous time off.
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Parental & Family Support — Paid parental leave with no waiting period, fertility support, and adoption assistance signal strong family-oriented benefits. These offerings stand out as modern and comprehensive within the package.
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What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
