Location: LATAM
Role: Business Development Representative (LATAM)
Department: Sales Department
Mode: Full-time role
About Respond.io
Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.
Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!
Our Culture
At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:
- Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
- The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
- 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
- Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
- Own It and Support Each Other: We step up, help out, and drive outcomes—together.
- Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!
Role Description
We are seeking a highly motivated Business Development Representative to join our team and accelerate their career in sales.
In this role, you will be responsible for qualifying prospects, assessing their business goals, and determining if their needs align with our product capabilities and convert prospective customers into an opportunity for a meeting with an Account Executive.
The ideal candidate should be confident in their ability to communicate effectively and build relationships with potential customers. As a Sales Development Representative, you will be the first point of contact for potential clients, and it is essential to have a strong understanding of our products and services to convey their value effectively.
As a member of our team, you will collaborate with a diverse group of talented individuals who are dedicated to helping you build your career in sales. We offer a supportive and collaborative work environment that provides opportunities for growth and development.
Responsibilities
- Collaborating closely with Sales Executives to drive pipeline growth across LATAM regions.
- Creating personalized outreach to multiple stakeholders, including decision-makers and influencers, for key prospects & customer accounts.
- Providing a world-class prospect and customer experience through every interaction, ensuring that they feel understood and valued.
- Becoming a product expert and learning to articulate the value of respond.io’s solutions to potential clients effectively.
- Keeping meticulous records of interactions with leads in our CRM, including progress made, follow-up activities, and next steps.
- Helping to build scalable demand generation campaigns based on data-driven insights and industry best practices.
- Identifying and proposing improvements to optimize results.
Qualifications
- 1+ years of experience in sales, preferably in B2B SaaS
- Articulate English & Spanish with a clear and concise spoken and written communication style is essential
- Commitment ; a strong desire to pursue a career in sales
- Consistent track record of overachieving
- Empathetic listener and persuasive communicator
- Competitive, resilient, and highly motivated
- A great attitude and love for teamwork
Here's what's in for you
- You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
- You will grow more here than you would anywhere else, that is a promise.
- Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
- We offer a highly competitive compensation package.
- You'll receive a medical allowance to support your health and wellness needs.
- Flexible working environment and working hours that fit your lifestyle, wherever you're based.
What We Do
Respond.io is the leading Customer Communications Management platform that seamlessly brings together customer conversations, empowering businesses to effortlessly expand their marketing, sales, and support endeavors onto instant messaging. We are proud to be the trusted choice for over 10,000 forward-thinking companies across 86 countries. Esteemed brands such as Klook, Decathlon, Abenson, Yoho, Roche, ShareChat, and Bigo have already experienced the transformative power of respond.io in cultivating meaningful connections with their customers.
