Job Family Summary
The Sales department is responsible for increasing product sales within an assigned region to achieve company objectives.
Job Summary
The Business Development Manager is responsible for mentoring Branch-based Outside Sales Representatives to enhance product sales and customer service to achieve goals and maximize market penetration and margin potential. This position develops and retains an effective Commercial/Retail/Builder sales force capable of increasing product sales.
Key Responsibilities
- Develops and implements specialized or targeted sales strategies.
- Coaches and directs highly qualified Commercial/Retail/Builder Sales Representatives.
- Trains Commercial/Retail/Builder Sales Representatives with presentation skills, product knowledge, internal procedures, buying group programs, builder programs and Emser promotions.
- Develops business relationships with key Commercial/Retailers/Builders within assigned region.
- Defines goals and objectives and communicates objectives to sales representatives on a regular basis. Measures Sales Representatives’ performance against objectives.
- Communicates clearly and works closely with Branch Managers and Outside Sales Representatives to accomplish mutual goals within established budgets.
- Performs other assigned duties as required to support Corporate and Regional Objectives.
- Effectively partners and communicates with National Account Managers, Directors, and Regional Business Partners.
Qualifications (Knowledge/Skills/Abilities/Experience)
Education and Knowledge:
- Bachelor’s degree in a relevant field or equivalent combination of education, training and/or experience.
- Extensive working knowledge of Commercial/Retail/Builder sales.
Experience/Competencies:
- Five plus years of related sales management experience.
- Leads and directs the work of other employees.
- Able to foster teamwork.
- Able to build collaborative relationships.
- Thrives in a competitive and dynamic sales environment.
- Highly organized and has a successful history of servicing multiple accounts while consistently achieving and exceeding sales goals.
- Able to work independently while simultaneously implementing company defined sales strategies.
- Primarily focused on administering established policies and procedures but may have some impact on departmental budgeting, strategic planning, and procedural change.
- Expert in influential / collaborative sales and negotiation techniques, including analytical skills that can identify and exploit key opportunities.
- Driven to meet sales goals and enjoy the upside of variable compensation programs that also reward employees for exceeding plan budget.
- Instinctively address all customer questions and concerns promptly with business savvy solution / resolution strategies.
- Excellent verbal and written communication skills.
- Willingness to travel over 50% of the time.
Physical requirements (Branch)
Ability to travel 50% to 75% via air and land to near and distant branches.
Ability to navigate in unfamiliar locations.
Ability to lift weight of up to 25 pounds.
Ability to see and hear.
Ability to use hands and arms.
Ability to talk on the phone.
Ability to work on a computer for long periods of time.
Ability to bend and kneel.
Additional Requirements
Regular, predictable attendance is an essential function of this job.
This position is time-consuming and does not stop at the end of a regular business day. Candidates must be able to manage their time to meet the needs of the business.
Other tasks may be required or assigned as necessary.
About Emser:
The Emser Tradition of Excellence Comes From its People...
Since its establishment in 1968, Emser Tile has become the leading supplier of the world's finest tile and natural stone. Through our international production network and product development expertise, we offer a myriad of possibilities that help retailers, contractors, homebuilders, commercial builders, architects & designers bring their ideas to life. Although Emser has grown rapidly, our on-going dedication to outstanding quality and service remains the hallmark of our success.
Emser is always seeking knowledgeable, career-minded professionals to become a part of our team and help drive our growth and expansion into new and existing markets. When it comes to challenging and rewarding career opportunities, Emser is the place to be!
As an Emser employee, you will enjoy healthcare coverage including medical, prescription drug, vision, and dental care. Your financial well-being will be supported through our 401(k) plan. Moreover, we offer a challenging & rewarding professional work environment. Emser's employee benefits package also includes:
- Paid Vacation Time
- Paid Holidays
- Life Insurance
- AD&D Insurance
- Voluntary Long and Short -Term Disability
- And much more
Career Development
Emser provides ongoing opportunities for professional training and encourages internal advancement and mobility.
Other
Regular, predictable attendance is an essential function of this job.
Disclaimer
The information on this job description indicates only the general nature and level of work performed by personnel assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties and qualifications required of personnel so classified.
QualificationsEmser is an equal opportunity employer and prohibits discrimination and harassment of any kind. Emser makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Emser wants to have the best available people in every job. Therefore, Emser does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.
Skills Required
- Bachelor's degree in a relevant field or equivalent combination of education, training, and experience
- Extensive working knowledge of commercial, retail, and builder sales
- Five or more years of related sales management experience
- Ability to lead and direct the work of other employees
- Ability to build collaborative relationships and foster teamwork
- Successful history of servicing multiple accounts while achieving or exceeding sales goals
- Expertise in influential and collaborative sales and negotiation techniques
- Excellent verbal and written communication skills
- Willingness to travel over 50% of the time
- Ability to lift up to 25 pounds and perform required physical activities, including bending and kneeling
Emser Tile Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emser Tile and has not been reviewed or approved by Emser Tile.
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Pay Growth & Progression — Feedback suggests certain corporate and sales roles view base pay as competitive, with performance-driven compensation occasionally enhancing overall earnings. Opportunities for overtime are considered a meaningful way for some hourly employees to increase take-home pay.
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Flexible Benefits — Observations point to extras such as tuition reimbursement, employee discounts, and referral incentives that add perceived value beyond core benefits. Paid holidays and predictable hours are sometimes highlighted as complementing total compensation.
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Fair & Transparent Compensation — Some roles, particularly in sales and select corporate functions, are considered to offer decent or better-than-average compensation. Aggregate platform data occasionally places overall compensation positively relative to peers.
Emser Tile Insights
What We Do
Emser Tile is a leading designer, marketer, and producer of tile and natural stone products, established in 1968 and headquartered in Los Angeles. They offer a wide range of ceramic, porcelain, glass, and natural stone products for residential and commercial applications, known for their commitment to quality, innovative design, and sustainability. The company operates extensive distribution centers to serve customers across the United States.
