Business Development Manager

Are you a results-driven leader with a strong sales mindset and proven management skills? Do you thrive in fast-paced environments, enjoy building and leading high-performing teams, and are passionate about driving growth while delivering peace of mind to your clients? Are you looking to be a part of a growing team and company?

The Universal Group, recognized as one of Canada's Best Managed companies in 2025, has exciting opportunity in Sales department. As a Business Development Manager, you will be responsible for driving revenue growth within the Pacific Northwest (Washington and Oregon State) territory by developing new business opportunities, managing key client relationships, and collaborating closely with operations to ensure exceptional service delivery. This role focuses on expanding market share, strengthening client partnerships, and achieving strategic sales targets within the Traffic Control industry.

What you will be responsible for:

Account Management & Client Relationship Development

• Serve as the principal point of contact for accounts within the assigned territory.
• Develop, manage, and continuously improve a systematic approach to managing key accounts.
• Build and foster a strong referral network to generate new revenue opportunities.
• Maintain ongoing communication with clients to ensure satisfaction and long-term retention.
• Follow up with customers on open proposals, renewals, and action items from meetings.
• Conduct regular client visits to identify upselling and cross-selling opportunities.
  

Business Development & Revenue Growth:

• Develop new business by analyzing account potential; initiating, developing, and closing sales opportunities.
• Prospect and qualify leads within construction, infrastructure, utilities, municipal, and related sectors.
• Recommend new applications, service enhancements, and tailored traffic control solutions.
• Execute strategic territory plans to expand market share and exceed revenue targets.
• Achieve monthly, quarterly, and annual sales goals.

Sales Strategy, Proposals & Contract Management

• Demonstrate a complete understanding of pricing models, proposal structures, and service agreements.
• Prepare detailed proposals and bids addressing identified client needs.
• Gather and submit comprehensive business information for tenders and presentations.
• Negotiate pricing, contract terms, and service agreements in alignment with company guidelines.
• Ensure compliance with contractual terms, reporting requirements, and renewal timelines.

Operational Collaboration & Service Excellence

• Lead and maintain strong sales-to-operations collaboration to ensure customer expectations and service requirements are met.
• Coordinate with operations to confirm project feasibility, scheduling, and resource allocation.
• Address service concerns promptly and support resolution to maintain client satisfaction.
• Ensure smooth transition from contract execution to operational delivery.

Reporting, Forecasting & CRM Management

• Maintain accurate records of all sales and prospecting activities including calls, presentations, closed sales, and follow-up actions within CRM.
• Provide weekly, monthly, and quarterly sales forecasts to senior leadership.
• Analyze pipeline metrics, proposal-to-close ratios, and territory performance data.
• Contribute to annual territory planning and strategic growth discussions.

What you get from us:

• Extended Medical, Vision, and Dental benefits after the probationary period.
• Excellent total compensation package.
• Access to a Health and Wellness Program.
• Paid vacation.
• Access to a growing organization with lots of advancement opportunities.
• An amazing culture where you will feel supported and recognized for your work.

What we need from you: 

• 5+ years of experience in outside sales roles, specifically as an Account Manager, prioritizing new business development.
• Proficiency in CRM software (e.g., Salesforce, Zoho CRM, or HubSpot) and MS Office, particularly MS Excel.
• History of delivering client-centric solutions to address diverse needs effectively.
• Outstanding presentation, negotiation, and interpersonal skills.
• Bachelor's degree in Business Administration, Sales, or a related field is an asset. 
• Proficiency in identifying, researching, and qualifying potential leads or prospects within a target market.
• Effectively address objections, managing negotiations to close deals and convert opportunities into actual sales.
• Proficient in relationship building & strong presentation skills.
• Exceptional communication, influence, and negotiation skills across all stakeholder levels.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.

Why Universal Group?

The Universal Group is driven by our purpose to provide Peace of Mind to both our clients and team members. Our people embrace our core values of being ‘Passionate, Authentic, and Driven’ in everything we do and in every decision we make every day. They are the fabric of who we are and, without question, the reason for our success and continued growth.

The safety of our team members and the public is what drives us every day.

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic equipment supply, landscaping, temporary labour and occupational health and safety training. We are a one-stop shop, as our full suite of services ensures that we can manage projects from conception to completion.

For more information about the company, please visit our Indeed Profile! 

Our Commitment to Diversity

The Universal Group is an equal-opportunity employer committed to diversity and inclusion in the workplace. 

We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Apply today; we can’t wait to hear from you. Come grow with us!

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