CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Key Responsibilities May Include:
- Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
- Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
- Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
- Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
- Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
- Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
- Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
- Lead cross-functional teams to deliver innovative, value-added services and solutions that meet customer needs and promote mutual growth.
Position Purpose is to:
Manage and develop a portfolio of large, complex customer accounts, driving retention, growth, profitability, and high levels of customer satisfaction
Lead strategic customer engagements and execute business plans to accelerate revenue growth while optimizing asset productivity across diverse industries
Serve as the primary point of contact for key customers, building long-term partnerships through effective communication, skilled negotiation, and the delivery of tailored solutions
** YOUR MISSION ** – WHAT WILL YOU DO? **
To facilitate a collaborative and structured communication with all key stakeholders internally – e.g. countries, other departments - as well as externally – e.g. key European Customer contacts, local Customer contacts, 3rd parties to ensure clear visibility, increase potential business in line with the commercial policy, ensuring acceptable BVA ratio and account profitability.
To collaborate with the EKAD in the development of the strategy and the account plan for the designated European Key accounts and support the EKAD for Business Review (internal/External) presentations preparations.
To track and monitor the designated European Key accounts performance (KPIs includes CT, FTR, on time payments, volume and spend) and anticipate potential issues and red flags internally and to the customers.
To ensure European Audits’ planning, coordination and completion with the support of local teams.
To leverage KPI performance, audit results and understanding of customer networks and needs to develop, implement and track Joint Business Plan with the support of local teams.
To own customer pricing and be responsible for centrally ensuring compliance with the agreed T&C (i.e. prices, incentives, pricing reconciliations, payment terms, waivers or caps, indexation).
To support Credit Management and coordinate cash collection activity with EKAMs.
To coordinate EKAMs activity, including arrangement of monthly / bimonthly calls, minuting of the calls and actions tracking.
To guide local markets in managing their Growth opportunities and implementation of new businesses.
To identify and develop new service and product opportunities / innovations at the Customer to grow, improve and secure our business relationship.
To ensure with the support of local teams that Salesforce is up to date at EKA level.
To share best practise in Customer organisation as well as EKA community.
To be aware of, and comply with, company policy and government legislation pertaining to internal administration, safety, competition and commercial dealing.
To work self-directed across broad national and cultural environments.
** WHAT WE ARE LOOKING FOR ** :
Strong organizational, negotiation, and interpersonal skills
Deep knowledge of pooling service offerings and pricing mechanisms
Excellent written and verbal communication skills
Proven ability to build and maintain strategic partnerships
Solid understanding of pooling business solutions
Proficiency in sales and presentation techniques, with experience in project management and supply chain operations
Comprehensive understanding of supply chain processes
Fluency in English and at least one additional EU language
Familiarity with Salesforce and SAP/BW systems is an advantage
** WHAT WE OFFER **
Benefits may vary for locations outside Poland
Attractive base salary with annual bonus & benefits (including 3 days of paid leave for volunteering, 2 additional annual leave days - after a full calendar year, financial bonus for a two-week holiday)
LuxMed Medical Insurance
Company Car according to the company policy
Multisport Card
Meal vouchers
Transportation allowance of 110 PLN net per month
Employee Capital Plan
Employee Investment Plan
Ability to develop your skills and understanding of business in a worldwide logistics company
Participation in worldwide projects
Area to build your independence and own responsibilities
Support at every stage of your career
Independence in operating with a real impact on the organization
We are celebrating our successes with meal vouchers and events
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
Skills Required
- Strong organizational, negotiation, and interpersonal skills
- Deep knowledge of pooling service offerings and pricing mechanisms
- Fluency in English and at least one additional EU language
- Proficiency in sales and presentation techniques
- Familiarity with Salesforce and SAP/BW systems
CHEP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CHEP and has not been reviewed or approved by CHEP.
-
Retirement Support — The 401(k) employer match is portrayed as competitive and supportive of long‑term savings. Retirement programs are frequently positioned as a strong part of the total rewards package.
-
Equity Value & Accessibility — The Brambles MyShare plan offers company‑matched share purchases after a holding period, enhancing long‑term wealth potential. This structure can be particularly valuable for those planning to stay through the match cycle.
-
Leave & Time Off Breadth — PTO, paid holidays, and paid volunteer time are consistently highlighted as strengths, with PTO often increasing with tenure. Time‑off programs are described as solid compared with typical offerings.
CHEP Insights
What We Do
CHEP is a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP’s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 49 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg's, Kraft, Nestlé, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com. Reliability. Flexibility. The success of your business depends on both. With CHEP, you can be confident that you’ll get the equipment you need, when and where you need it. Our scale is unmatched, with more than 110 million pallets and over 530 service centers across North America. So you no longer need to worry about seasonal peaks or unexpectedly high demand. With our broad array of solutions and our pragmatic, roll-up-your-sleeves know-how, we give our consumer goods customers the platforms, the quality, the supply and the support they need to make more money on every unit load. Because everything just works better.
