The Role
Outbound calls to international leads, promote products/services, qualify leads, record CRM data, support customers, collect market intelligence, meet sales targets, and collaborate with internal teams while following telemarketing and data-privacy rules.
Summary Generated by Built In
- Initiate outbound calls to international leads or customers using provided contact lists or databases.
- Promote products or services to potential customers and explore opportunities for sales or business expansion in international markets.
- Possess a strong understanding of the products or services being offered to effectively communicate their features and benefits.
- Engage with prospects or customers in a friendly, professional, and persuasive manner to build rapport and trust.
- Identify and qualify potential leads, record relevant information, and pass qualified leads to the sales team for follow-up.
- Collect and update market information, including competitor data, pricing, and customer preferences to help refine sales and marketing strategies.
- Address customer inquiries, concerns, or issues by providing information, assistance, or escalating the matter to the appropriate department if needed.
- Maintain accurate and detailed records of all interactions, transactions, and customer information in a CRM (Customer Relationship Management) system.
- Meet or exceed sales and performance targets set by the company, such as sales quotas, call volume, and conversion rates.
- Adhere to all relevant laws and regulations governing international telemarketing and data privacy.
- Collaborate with team members, supervisors, and other departments to ensure smooth communication and the achievement of team goals.
- Stay updated on industry trends, product knowledge, and sales techniques through training and self-learning.
Qualifications:
- High school diploma or equivalent (some positions may require a bachelor's degree).
- Excellent verbal and written communication skills in English and, if applicable, additional languages.
- Strong interpersonal skills and the ability to build rapport over the phone.
- Sales or customer service experience is a plus.
- Familiarity with CRM software and call center technology.
- Adaptability to different time zones and cultures.
- Ability to work independently and as part of a team.
- Strong problem-solving and negotiation skills.
Skills Required
- High school diploma or equivalent
- Excellent verbal and written communication skills in English
- Additional languages (if applicable)
- Strong interpersonal skills and ability to build rapport over the phone
- Familiarity with CRM software and call center technology
- Sales or customer service experience
- Adaptability to different time zones and cultures
- Ability to work independently and as part of a team
- Strong problem-solving and negotiation skills
- Knowledge of products or services to effectively communicate features and benefits
- Adherence to international telemarketing and data privacy laws and regulations
- Bachelor's degree (some positions may require)
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The Company
What We Do
Accounts NextGen is an Australian accounting and advisory firm that combines CA/CPA expertise with automation and cloud-based systems. It provides tax returns and BAS, accounting and bookkeeping, payroll, GST and compliance support, business advisory and virtual CFO services, company incorporations, trust setup, finance, insurance, and related business-startup assistance. Its mission is to give SMEs, startups, and growing businesses clearer financial visibility and strategic guidance.
