Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
Are you looking for an opportunity with a growing company that offers great benefits, a dynamic work environment, and excellent professional development opportunities? Join our business development program in Dallas, TX where you can interact with clients and colleagues from around the world as you enhance your professional skills and learn our operations.
The Culture At ISN, our success is powered by our people. Our culture is what makes ISN a fun and rewarding place to work. ISN promises you an environment that encourages your best and rewards it with opportunities to grow.
The Position We are looking for a full-time Associate with a bachelor’s degree from an accredited university and/or equivalent work experience who will proactively service and support our contractor/supplier clients, on our award-winning Customer Service team. Your time on the Customer Service team marks the beginning of your career at ISN and the first role within the rotational program at ISN:
- We’ll guide you through a 7-week training program, where you will receive classroom and on-the-job training in areas of soft skills development, customer service excellence and ISN products and services
- Responsibilities include fielding incoming calls and inquiries, inside sales, as well as helping customers navigate ISNetworld (our product)
- Provides employees with the knowledge and skills needed for success within the company
- You will be assigned a mentor to help guide you and provide support
Employees should expect to spend 12-24 months on our Customer Service team. After your time on the Customer Service, a standard rotation would be to our Client Development team. This role includes both sales and client services on a collaborative, industry, or region-specific team. On Client Development, you will have the opportunity to engage directly with Hiring Clients, including Fortune 500 companies, generate business growth through account expansion and new client prospecting, and take on increasing responsibility in a team environment.
The Location ISN is based in Dallas, TX. The Dallas-Fort Worth metroplex is the fourth largest metropolitan area in the country, with a wide variety of restaurants, entertainment venues, sports teams, and museums. ISN’s headquarters is in uptown Dallas, a short walk from multiple restaurants and shops, with easy access to public transportation and major highways.
Compensation Total annual compensation consists of base compensation and target incentives.
- Total Potential Compensation: $83,000 - $89,000 annually if targets are met
- Base Pay: $78,000 annually
- Target Incentives: up to $5,000 - $11,000
2025 Start Dates Either January 13 or June 9
Interview Dates First round interviews will be held virtually. If successful after first round, candidates will be invited to final round interviews in Dallas, TX October 29 & 30.
Who should apply? Driven individuals who possess a desire to work with people externally and internally, engage with customers via phone and in meetings, and obtain increased responsibilities.
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Excellent verbal and written communication skills
- Excellent customer service orientation
- Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
- Desire to work with people and consistently engage in verbal interaction over the phone
- Ability to de-escalate calls using critical thinking and soft skills
- Genuine desire to progress into a sales development role
** ISN does not provide work visa sponsorship for this position (such as H-1B visa sponsorship in the United States). Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.
ISN Benefits*
- 100% company-paid monthly insurance premiums for employees and dependents
- Medical, Dental, Vision, and Life Insurance
- Employee assistance program
- 4% retirement matching
- Long-Term & Short-Term Disability Coverage
- Paid time off
- 0-1 year – 15 day (pro-rated first year)
- 1-5 years – 20 days
- 5-10 years – 25 days
- 10+ years – 30 days
- Holidays – 13 paid holidays
- Monthly cell phone reimbursement
- Complimentary parking space or monthly reimbursement for DART public transportation
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
- Business casual, jeans allowed
*All benefits are subject to change with notice to the employee
Employees must be within a commutable distance to the Dallas, TX office and be willing to come into the office for required trainings, events, team activities, and meetings.
All job offers will be contingent on successful completion of a drug screen and background check.
ISN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Top Skills
What We Do
Established in 2001, ISN® is the global leader in contractor and supplier management. We support nearly 700 Hiring Clients in capital-intensive industries to help manage over 75,000 contractors and suppliers with operations in more than 80 countries. ISN is headquartered in Dallas, Texas with additional offices in Calgary, Sydney, London, Dubai, Los Angeles, New York, Toronto, Mexico City, Perth and Auckland.
