Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
Are you looking for an opportunity with a growing company that offers great benefits, a dynamic work environment, and excellent professional development opportunities? Join our business development program in Sydney where you can interact with clients and colleagues from around the world as you enhance your professional skills and learn our operations.
The Culture: At ISN, our success is powered by our people. Our culture is what makes ISN a fun and rewarding place to work. ISN promises you an environment that encourages your best and rewards it with opportunities to grow.
The Position: We are looking for a full-time Associate with a bachelor’s degree from an accredited university and/or equivalent work experience who will proactively service and support our contractor/supplier clients, on our award-winning Customer Service team. Your time on the Customer Service team marks the beginning of your career at ISN and the first role within the rotational program at ISN.
- Initial 8-week training program at our headquarters in Dallas, Texas, where you will receive classroom and on-the-job training in areas of soft skills development, customer service excellence and ISN products and services
- Responsibilities include fielding incoming calls and inquiries, inside sales, as well as helping customers navigate ISNetworld (our product)
- Provides employees with the knowledge and skills needed for success within the company
- Up to 20% travel for in-person meetings, events and presentations after your initial training
After your time on the Customer Service, a standard rotation would be to our Client Development team. Employees should expect to spend 12-24 months on our Customer Service team before rotating to our Client Development team. This role includes both sales and client services on a collaborative, industry, or region-specific team. On Client Development, you will have the opportunity to engage directly with Hiring Clients, including Fortune 500 companies, generate business growth through account expansion and new client prospecting, and take on increasing responsibility in a team environment.
Compensation:
- Base Pay: $90,000 AUD annually
- Annual Target Incentive Bonus: up to $11,000 AUD
Who should apply?
- Driven individuals who possess a desire to work with people externally and internally, engage with customers via phone and in meetings, and obtain increased responsibilities.
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Excellent verbal and written communication skills
- Excellent customer service orientation
- Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
- Desire to work with people and consistently engage in verbal interaction over the phone
- Ability to de-escalate calls using critical thinking and soft skills
- Genuine desire to progress into a sales development role
Target Start Date: January 4 (Sydney)
New Hire Training: January 11 to March 5 (Dallas HQ)
ISN AUS Benefits*
- Up to $400 AUD reimbursement for office parking or public transportation
- Monthly cell phone reimbursement
- 100% company-paid supplemental health insurance premiums for employees and dependents
- Long-Term & Short-Term Disability Coverage
- Hybrid working schedule with lunch provided on in-office days
- Domestic and international travel opportunities
- 11.5% superannuation contribution
- Time Off & Paid Holidays
- 4 weeks of annual leave per year of service
- 10 days of personal leave per 12 months
- 12 paid holidays
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Employee assistance program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
- Business casual, jeans allowed
Onsite Requirements: Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. Employees are required to be in-person during training and at least 3 days per week on an ongoing basis.
*All benefits are subject to change with notice to the employee
ISN does not provide employee sponsorship for this position
Skills Required
- Bachelor's degree from an accredited university or equivalent work experience
- Excellent verbal and written communication skills
- Excellent customer service orientation
- Proficient computer skills, including Word, Excel, PowerPoint, and email applications
- Willingness to engage with people and communicate by phone
- Ability to de-escalate calls using critical thinking and soft skills
- Desire to progress into a sales development role
What We Do
Established in 2001, ISN® is the global leader in contractor and supplier management. We support nearly 700 Hiring Clients in capital-intensive industries to help manage over 75,000 contractors and suppliers with operations in more than 80 countries. ISN is headquartered in Dallas, Texas with additional offices in Calgary, Sydney, London, Dubai, Los Angeles, New York, Toronto, Mexico City, Perth and Auckland.
