1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests.
We are looking for a Business Development Associate to lead our seller win-back strategy, focused on re-engaging and reactivating previously churned accounts. In this role, you will be responsible for nurturing relationships with former sellers, proactively diagnosing the root causes of their departure, and delivering tailored value propositions to restore their presence on the platform. The ideal candidate is a persuasive, phone-first communicator, capable of leveraging historical churn data and internal resources to turn past pain points into successful, long-term business partnerships.
Note: In addition to the base salary, this position is eligible for quarterly performance-based commissions.
What You Will Do:
- Drive Business Development initiatives through high-volume, outbound phone outreach and strategic email campaigns to convert prospective leads into signed accounts.
- Communicate and highlight membership options, account benefits, and platform advantages
- Create scalable outreach campaigns to target approved prospects
- Provide clear feedback to management on how to improve pitch materials or sales blockers to ensure sales targets are met
- Drive and maintain Sales satisfaction by providing excellent and timely service in all seller interactions
- Support various sales operations projects to ensure we are growing our seller partnerships and bringing their unique inventory to our buyers
Who You Are:
- 2+ years account management experience, preferably in an e-commerce environment.
- Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
- Showcase the ability to influence and educate our Seller community
- Strong time management and organization skills and the ability to prioritize
- Experience with SalesForce and/or other CRM systems
- Proficiency with Excel and Google Docs
- Proven track record of success in high-volume outbound calling and cold-calling environments.
Nice To Have:
- Luxury goods experience a plus
- Experience and/or understanding of a marketplace/e-commerce platform
Notes:
- No strategic acquisition work
- Salesforce engagement knowledge a plus
Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries.
Total Compensation Statement
1stDibs views the value of the employees’ compensation package in its totality. The package may comprise base salary, variable compensation (either equity or cash, where applicable), and health and work-life benefits, and is reviewed annually. Ultimately, we'll determine your pay based on your location, experience, and other job-related factors.
Benefits (US based positions)
- Competitive medical/dental/vision benefits, including a $0 single medical plan, with HSA employer contributions. Health plan includes gender affirmation and infertility care.
- We are flexible with our PTO. We generally expect employees take around 15 days/year.
- All employees enjoy ownership in 1stDibs in RSUs, through new hire grants, and/or annual refresh grants, if eligible.
- The choice to work in our New York headquarters, with monthly in-office meals and mixers, and happy hours, and/or the option to work completely remotely. We truly prioritize flexibility for all employees.
- Fully paid wellness benefits, including One Medical membership and WellHub.
- Fully paid parental leave, leave to care for a family member, and bereavement leave, including reproductive loss.
- Company match of donations to 501c3 charities, up to $250/year.
- Full benefits package includes FSA, life and disability insurance, EAP, commuter benefits, and more.
Skills Required
- 2+ years account management experience
- E-commerce experience
- Outstanding verbal and written communication skills
- Ability to influence and educate seller community; phone-first communicator
- Strong time management and organization skills
- Experience with Salesforce or other CRM systems
- Proficiency with Excel and Google Docs
- Proven track record in high-volume outbound calling and cold-calling
- Luxury goods experience
- Experience and/or understanding of a marketplace/e-commerce platform
What We Do
1stDibs is a leading online marketplace for connecting design lovers with highly coveted sellers and makers of vintage, antique and contemporary furniture, home décor, art, jewelry, watches and fashion.
