About Us
Arrow Enterprise Computing Solutions (Arrow ECS), a division of the Arrow Electronics Group (16,500 employees across 58 countries with a turnover exceeding $29 billion), delivers global technology solutions, training, and value-added services to IT professionals, including service providers, software publishers, and system integrators.
Operating across servers, storage and virtualization, networks and security, infrastructure software, and Cloud solutions, Arrow ECS continues to grow and is strengthening its commercial teams. We are currently looking for a Business Development Associate (German Speaker) to support our renewals business and ensure a seamless customer and partner experience.
What You’ll Be Doing
As an Inside Sales Representative, you will be responsible for managing renewals while building strong relationships with both end users and partners:
Manage a portfolio of renewal opportunities using a structured 120-day renewal cadence
Proactively engage end users to secure renewals, communicate value propositions, discuss pricing, and identify upsell or expansion opportunities
Collaborate closely with partners to ensure clear visibility on renewal timelines, requirements, and execution
Identify churn risks early and escalate appropriately to ensure retention
Deliver a high-quality customer experience through timely, accurate, and professional communication
Support partners with quotes, pricing, product information, and renewal documentation
Build trusted, long-term relationships with end users and partners to enable frictionless renewals
Achieve quarterly and annual renewal targets, while driving multi-year renewals where applicable
Maintain accurate forecasting, pipeline hygiene, and daily CRM updates
Follow established sales processes, renewal guidelines, and partner engagement frameworks
Coordinate with internal teams, partners, and vendors to resolve pricing, product, SLA, or billing issues
Escalate complex cases early to ensure on-time resolution
Execute renewal, win-back, and retention campaigns, and participate in targeted outreach initiatives
Provide feedback to improve renewal playbooks, messaging, and campaign effectiveness
Who We’re Looking For
Proven experience managing a customer or renewal portfolio in an inside sales or phone-based role
Background in Inside Sales, Customer Success, or Customer Support within Tech, SaaS, or IT environments
Strong communication skills with the ability to clearly articulate value to both end users and partners
Comfortable operating in a fast-paced, partner-led sales environment
Highly organized, proactive, and capable of managing a high-volume renewal pipeline
Proficiency with CRM tools (Salesforce or equivalent)
Strong collaboration, problem-solving, and escalation management skills
German & English proficiency required
What’s In It for You
Full Permanent Contract
Social benefits: CNSS, CIMR, Health insurance
Very good working atmosphere within a team of passionate collaborators
Work culture where you can make a tangible impact
Dynamic environment with a friendly and supportive work atmosphere
Strong career development opportunities in a fast-growing organization
Opportunity to work within an international organization recognized worldwide in its sector
#LI-FR2
Location:MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:Full timeJob Category:SalesSkills Required
- Proven experience managing a customer or renewal portfolio in an inside sales or phone-based role
- Background in Inside Sales, Customer Success, or Customer Support within Tech, SaaS, or IT environments
- Proficiency with CRM tools (Salesforce or equivalent)
- German and English proficiency
- Strong communication skills with ability to articulate value to end users and partners
- Highly organized, proactive, and capable of managing a high-volume renewal pipeline
- Strong collaboration, problem-solving, and escalation management skills
- Experience achieving renewal targets and driving multi-year renewals
- Comfortable operating in a fast-paced, partner-led sales environment
- Maintain accurate forecasting, pipeline hygiene, and daily CRM updates
Arrow Electronics, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arrow Electronics, Inc. and has not been reviewed or approved by Arrow Electronics, Inc..
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Affordable Benefits — Medical coverage includes multiple options with income-tiered employer contributions that substantially reduce costs for lower-wage employees (the base plan was heavily subsidized for earners under $55,000). These affordability measures, alongside EAP and telemedicine, help the overall package offset middling base pay in some roles.
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Parental & Family Support — New parents receive fully paid leave (six weeks at 100% pay in prior materials, with more recent reporting of up to 12 weeks fully paid for the delivering parent in the U.S.). Backup dependent care and related family supports are also provided.
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Leave & Time Off Breadth — Many salaried roles have unlimited PTO, while hourly staff receive competitive accrual-based PTO, with added flexibility from floating holidays and observance of MLK Day. These options indicate a broad time-off framework across employee groups.
Arrow Electronics, Inc. Insights
What We Do
A Fortune 500 company, ranked #133 in 2024, with over 22,000 employees worldwide, Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. Arrow.com is the easiest place for innovators to create, make and manage technology.
Why Work With Us
Arrow is much more than products and services. We are a team of many backgrounds in a global ecosystem, working toward one common goal: to help customers create a better tomorrow, where innovation improves the quality of life and the benefits of technology are more accessible to all. Join us in building a better tomorrow for many!
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