TAWANTECH is looking for a Business & Data Analyst to support business analysis and data activities on ServiceNow HRSD implementations — gathering requirements, documenting processes, validating HR data, and supporting testing and reporting. This is not an ETL or data-migration-lead role, and it's a great way to build hands-on ServiceNow experience alongside senior consultants.
Key Responsibilities
• Join discovery workshops with HR and business stakeholders to capture requirements.
• Document current- and future-state HR processes, case types, and reporting needs.
• Collect and review HR data for quality issues — missing values, duplicates, inconsistent formats.
• Prepare data mapping, dictionaries, and business rules with guidance from the HRSD consultant.
• Prepare user stories, process flows, acceptance criteria, and test scenarios.
• Support UAT, defect follow-up, and go-live readiness.
Requirements
✓ 3–5 years in business analysis, data analysis, HR operations, HRIS support, or reporting.
✓ Experience gathering requirements, documenting processes, and validating data.
✓ Practical Excel skills — data organization, validation, and presenting findings.
✓ Basic understanding of data mapping, data quality, and testing (advanced SQL/ETL not required).
✓ Bachelor's degree in Business, HR, Information Systems, Data Science, or a related field.
✓ Fluent Arabic, spoken and written — mandatory; professional English required.
Preferred Qualifications
• Exposure to ServiceNow HRSD, Employee Center, or HR Case Management.
• Experience with HRIS platforms such as SAP SuccessFactors, Oracle HCM, or Workday.
• Power BI or dashboard/reporting experience.
• ServiceNow CSA / CIS-HRSD training, or a business-analysis / data certification.
Skills Required
- 3-5 years of experience in business analysis, data analysis, HR operations, HRIS support, or reporting
- Experience gathering requirements, documenting processes, and validating data
- Practical Microsoft Excel skills for data organization, validation, and presenting findings
- Basic understanding of data mapping, data quality, and testing
- Bachelor's degree in Business, Human Resources, Information Systems, Data Science, or a related field
- Fluent spoken and written Arabic
- Professional English proficiency
- Exposure to ServiceNow HRSD, Employee Center, or HR Case Management
- Experience with SAP SuccessFactors, Oracle HCM, or Workday
- Power BI or dashboard/reporting experience
- ServiceNow CSA or CIS-HRSD training, or a business analysis/data certification
What We Do
We are TAWANTECH, a dynamic and innovative company that specializes in financial technology solutions and services, with a team of passionate professionals and a commitment to excellence, we are dedicated to delivering exceptional solutions that meet the unique needs of our clients.
