The Role
Provide accurate customer support through chat and email, troubleshooting product, account, payment, and general inquiries. Follow compliance and customer-protection procedures, work rotating shifts, document solutions, improve the knowledge base, and share customer feedback internally. The role requires strong English communication, corporate customer support experience, attention to detail, problem-solving ability, and in-office availability in Porto.
Summary Generated by Built In
Deblock is Europe’s newest and most exciting fintech, bringing together the worlds of banking and digital assets in a safe, simple, and beautifully designed. Our mission is to empower people to use modern financial tools with confidence, combining the reliability of traditional finance with the innovation of Web3.
At Deblock, you’ll be joining a high performing, multi disciplinary team shaping the future of financial services, and having a lot of fun while doing it.
We're looking for Customer Support Specialists to joing us in our office in Porto. Interested?
RequirementsWhat You’ll Do
- Provide friendly, efficient, and accurate support to customers through chat and email
- Troubleshoot product questions, account issues, payments, and general inquiries
- Follow internal procedures to ensure compliance, safety, and customer protection
- Work in rotating shifts to support our global customer base
- Collaborate with teammates to improve processes and customer experience
- Maintain clear documentation and contribute to a continuously improving knowledge base
- Represent the voice of the customer internally, helping shape future improvements
- Excellent written and spoken English
- Experience supporting corporate customers
- Strong communication skills
- Attention to detail and a problem solving mindset
- Comfortable working in rotational shifts (including some weekends and evenings)
- Curious, motivated, and eager to learn about fintech, payments, and crypto
- Previous experience in customer support is a plus
- Eligibility to work in Portugal
- In office presence in the center of Porto (Baixa)
Benefits
- Above market rate salary
- Health insurance with dental coverage
- Meal allowance
- All the tech you need (laptop and accessories)
- Opportunity to join the hottest fintech in town, growing fast and backed by a world class team
- Real career development opportunities: you grow as we grow
Skills Required
- Excellent written and spoken English
- Experience supporting corporate customers
- Strong communication skills
- Attention to detail and a problem-solving mindset
- Availability to work rotational shifts, including some weekends and evenings
- Eligibility to work in Portugal
- In-office presence in central Porto
- Previous customer support experience
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The Company
What We Do
The first current account that also accepts your crypto.
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