Company Description
We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.
Job Description
Sutherland is seeking an attentive and goal-oriented person to join us as Business Customer Service Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Customer service, Technical Support and Data analysis for retail industry business client. Data provided is used by retailers to get traffic insight and better manage their business. Business Customer services and Tier 1 technical support on hardware, connectivity and data related issues with the product."
Qualifications
- Very good communication skills in Portuguese written, verbal, and listening.
- English (B2 level) - needed for the training and internal communication.
- Experience in a customer service and/or technical support environment is a plus.
- Demonstrate a passion for excellence with respect to treating and caring for customers.
- Have a pleasant, patient and friendly attitude.
- Strong problem-solving skills and ability to interpret and communicate data.
- Be able to troubleshoot basic issues related to technology.
- Very familiar with computer operating systems.
- The primary purpose of a Business Customer Support Analyst is to provide first class service by responding to inbound emails and phone calls from customers, perform outbound contacts and resolve cases related to technical issues and data accuracies.
- Our client provides retail analytics to improve profitability and effectiveness
We offer:
- Attractive salary + extra bonuses
- Entirely work from home or in a hybrid mode
- Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers
- Rewards and recognition programs
- Trainings following the leading global standards for highest quality of Customer Service and Technical Support
- Structured working environment
- Career opportunities
- Team Building activities
- 21 days annual paid leave + 3 additional Wellness days
- Referral program bonuses
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
