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Wells Fargo: Tech-powered. Innovation-led. We're transforming financial services.
The Role
Supports Business Credit Card product execution by translating customer and frontline feedback into requirements, delivery priorities, and process improvements. Partners with product, technology, agile, operations, and business teams on intake, backlog management, quarterly planning, dependencies, delivery tracking, risk mitigation, change documentation, and release readiness. Uses metrics and business impact to guide prioritization and trade-offs, while preparing executive updates and influencing stakeholders across a highly matrixed organization.
Summary Generated by Built In
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!
About this role:
Wells Fargo is seeking a Senior Lead Business Execution Consultant to support the Business Credit Card Product organization within the Customer Experience, Advocacy & Insights team. This role will focus on translating customer, banker, and frontline feedback into actionable business needs, delivery priorities, process improvements, and measurable execution outcomes.
In this role, you will:
2200 Concord Pike, Wilmington, DE
550 South Tryon Street, Charlotte, NC
1150 West Washington, Tempe, AZ
Posting End Date:
30 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us!
About this role:
Wells Fargo is seeking a Senior Lead Business Execution Consultant to support the Business Credit Card Product organization within the Customer Experience, Advocacy & Insights team. This role will focus on translating customer, banker, and frontline feedback into actionable business needs, delivery priorities, process improvements, and measurable execution outcomes.
In this role, you will:
- Translate customer experience insights, complaints, surveys, banker feedback, and Voice of Customer inputs into clear business requirements, delivery stories, and prioritization recommendations.
- Partner with product owners, technology, agile delivery teams, and business stakeholders to manage intake, backlog health, quarterly planning, dependencies, and delivery execution.
- Use data, metrics, business impact, and cost-of-delay considerations to support trade-off decisions and advocate for the highest-priority customer and business needs.
- Track delivery progress, risks, blockers, change management documentation, and release readiness to ensure work remains aligned, traceable, and actionable.
- Prepare stakeholder-ready updates, presentations, and recommendations for senior leaders, steering committees, and cross-functional partners.
- Influence across product, technology, operations, and business teams to drive execution, improve customer experiences, and deliver sustainable business outcomes.
- 7+ years of Business Execution, Implementation, Strategic Planning, or equivalent experience demonstrated through work experience, training, military experience, or education.
- Experience in agile product delivery, product ownership support, business delivery, or delivery coordination.
- Strong understanding of backlog management, quarterly planning, delivery documentation, change management traceability, and release readiness.
- Ability to translate complex customer, frontline, and business feedback into clear requirements, delivery stories, prioritization recommendations, and executive-ready updates.
- Experience using Jira or similar agile tools to manage backlog items, dependencies, product area mapping, delivery calendars, and cross-team coordination.
- Proven ability to influence cross-functional stakeholders, facilitate decision-making, and drive alignment across product, technology, operations, and business partners.
- Strong analytical, communication, relationship-building, and organizational skills in a fast-paced, highly matrixed environment.
- Experience with customer experience, Voice of Customer, complaints, survey feedback, banker submissions, or frontline feedback channels.
- Ability to maintain risk awareness, keep teams aligned to changing policies and standards, and ensure delivery documentation supports integrated release readiness.
- Hybrid work schedule.
- This position is not eligible for Visa sponsorship.
- This position is not eligible for relocation assistance.
- Must be living in a commutable distance from locations posted.
2200 Concord Pike, Wilmington, DE
550 South Tryon Street, Charlotte, NC
1150 West Washington, Tempe, AZ
Posting End Date:
30 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#BI-Hybrid
Skills Required
- 7+ years of Business Execution, Implementation, Strategic Planning, or equivalent experience through work experience, training, military experience, or education.
- Experience in agile product delivery, product ownership support, business delivery, or delivery coordination.
- Understanding of backlog management, quarterly planning, delivery documentation, change management traceability, and release readiness.
- Ability to translate customer, frontline, and business feedback into requirements, delivery stories, prioritization recommendations, and executive-ready updates.
- Experience using Jira or similar agile tools for backlog items, dependencies, product area mapping, delivery calendars, and cross-team coordination.
- Ability to influence cross-functional stakeholders, facilitate decision-making, and drive alignment across product, technology, operations, and business partners.
- Strong analytical, communication, relationship-building, and organizational skills in a fast-paced, highly matrixed environment.
- Experience with customer experience, Voice of Customer, complaints, survey feedback, banker submissions, or frontline feedback channels.
- Ability to maintain risk awareness, align teams to changing policies and standards, and support integrated release readiness through delivery documentation.
Wells Fargo Compensation & Benefits Highlights
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Retirement Support — Retirement support is anchored by a dollar‑for‑dollar 401(k) match on employee contributions after one year of service, with an additional non‑matching company contribution for some lower‑paid employees. Access to an employee stock purchase plan further expands long‑term savings opportunities.
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Parental & Family Support — Family supports include up to 16 weeks of paid parental leave available from the first day of employment, plus paid critical‑caregiving leave and extensive backup care options. Fertility, adoption, and surrogacy programs are highlighted with meaningful coverage and reimbursements, including a combined lifetime maximum up to $35,000 for eligible expenses.
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Healthcare Strength — Health coverage is comprehensive from day one, spanning medical, dental, vision, mental health, prescriptions, and preventive care often fully covered in‑network. Employer cost‑sharing is emphasized alongside no‑cost counseling through the EAP within plan limits.
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The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
Gallery
Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
