Job Description Summary
Job Description
Summary of the Position:
The Business Continuity Officers is responsible for the design, execution, and ongoing effectiveness of the organization’s enterprise-wide business continuity, disaster recovery, and incident management capabilities. This role ensures that critical business operations can withstand, respond to, and recover from disruptive events in a manner that protects clients, employees, financial soundness, and the firm’s reputation. As a senior leader within Operations, this role owns the first-line execution of business continuity and operational resilience programs, partnering closely with Technology, Facilities, Information Security, Risk Management, Compliance, and business leadership. The SVP provides clear leadership during incidents and exercises, sets enterprise standards, and ensures regulatory expectations are met across all applicable entities.
Primary Functions of the Position:
- Own and oversee the enterprise Business Continuity Management (BCM) and Disaster Recovery (DR) framework, ensuring it is comprehensive, current, and executable.
- Establish and maintain enterprise standards for Business Impact Analyses (BIAs), recovery strategies, recovery time objectives (RTOs), and recovery point objectives (RPOs).
- Ensure all critical business functions, applications, and third-party dependencies are appropriately identified, documented, and prioritized.
- Serve as a senior operational leader during material incidents, crises, and continuity events, providing structure, escalation, and decision support.
- Ensure incident response playbooks, escalation protocols, and communication processes are clearly defined, tested, and understood across the organization.
- Design and oversee an annual program of tabletop exercises, simulations, and live tests, and ensure lessons learned are documented and remediated.
- Partner with Third Party Risk Management and Procurement to validate continuity capabilities of critical suppliers and service providers.
- Provide executive and governance reporting and support regulatory examinations related to business continuity and operational resilience.
- Lead and develop a high-performing business continuity and resilience team and promote a culture of preparedness and accountability.
- Availability during both work hours, and off-hours (occasional weekends, evenings) as needed, to lead incident response when they arise
Education and Experience Requirements:
- Bachelor’s degree required; advanced degree preferred.
- Minimum 10+ years of experience in operations, business continuity, disaster recovery, operational resilience, or related disciplines within financial services or a regulated environment.
- Demonstrated experience leading enterprise-wide continuity and incident response programs.
- Strong understanding of regulatory expectations related to business continuity and operational resilience.
Essential Skills and Abilities:
- Executive presence with the ability to influence at the highest levels of the organization.
- Proven ability to lead calmly and decisively during high-pressure incidents and crises.
- Strong communication skills with the ability to translate complex risk scenarios into clear executive decision points.
- Ability to manage and influence across complex, matrixed organizations.
- Pragmatic approach that balances preparedness with business efficiency and operational discipline.
Education
Work Experience
Certifications
Travel
Workstyle
ResidentAt Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.
Skills Required
- Bachelor's degree
- Minimum 10+ years of experience in operations, business continuity, disaster recovery, operational resilience, or related disciplines
- Demonstrated experience leading enterprise-wide continuity and incident response programs
- Strong understanding of regulatory expectations
What We Do
Founded in 1962 and a public company since 1983, Raymond James Financial, Inc. is a Florida-based diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management. The firm's stock is traded on the New York Stock Exchange (RJF). Through its three broker/dealer subsidiaries, Raymond James Financial has approximately 8,400 financial advisors throughout the United States, Canada and overseas. Total client assets are $1.18 trillion (as of 9/30/2021). Raymond James has been recognized nationally for its community support and corporate philanthropy. The company has been ranked as one of the best in the country in customer service, as a great place to work and as a national leader in support of the arts.
