Our Firm
American Century Investments® is a leading global asset manager with over 65 years of experience helping a broad base of clients achieve their financial goals. Our expertise spans global equities and fixed income, multi-asset strategies, ETFs, and private investments.
Privately controlled and independent, we focus solely on investment management. But there’s an unexpected side to us, too. We direct over 40% of our profits every year—more than $2 billion since 2000—to the Stowers Institute for Medical Research. Our ongoing financial support drives the Institute’s breakthrough work and mission of defeating life-threatening diseases like cancer and Alzheimer’s. So, the better we do for our clients, the more we can do for everyone.
All 1,400 of us across the globe are inspired every day by the unique difference our hard work can make in so many lives. It shows in the curiosity we bring to every initiative, the deep relationships we build with our clients, and the way we treat each other in the hallway. If you’re excited to learn more about us, we can’t wait to learn more about you.
Role Summary:
In this role, the Business Consultant II will be responsible for representing the Client Development business area, while working within PFSCO, and across departments at American Century, with data analysis, strategy implementation support and cross-business relationship, that will support innovative business solutions and outcomes that directly impact the firm’s bottom-line and/or employee retention and attrition.
You will also be responsible for developing, maintaining, and improving business partner relationships within PFSCO. You will be responsible for support of operational issue resolution and development of new or improved strategies to address areas of opportunities. You will develop and maintain a network of contacts inside and outside of American Century, maintains a technical knowledge of PFS platforms and processes, and knowledge of the business areas/channels objectives to facilitate good business solutions and outcomes.
Major Responsibilities
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Data Analysis
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Create and analyze call driver data, employee feedback, and other relevant information to identify trends and potential issues.
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Presentation and Communication
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Clearly present findings and recommendations to business partners and leadership, through reports and presentations.
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Facilitate activities between business partners, Operations Support, IT partners, and other ACI working teams to maintain open channels of communication.
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Implementation Support
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Assist the department in implementing proposed changes and provide ongoing guidance throughout the process.
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Project & Initiative Management
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Lead Client Development and Contact Center projects/initiatives, as well as managing the associated timelines, budgets, and deliverables.
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Facilitate the completion of a program, project, event or product by coordinating the activities of the working team
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Organizational Effectiveness
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Lead and/or support efforts around Contact Center recruiting, onboarding, employee engagement and other day to day operations
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Support other company or department initiatives as assigned.
Required Experience
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Bachelor’s degree required in a related field or an equivalent combination of education and work experience.
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Exposure to or understanding of the Financial Services/Asset Management industries preferred
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Crucial communication, presentation and task organization skills
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Data analysis and interpretation skills
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Strong analytical and problem-solving skills
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Sophisticated skill in computer usage and the ability to type 30 WPM minimum
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Ability to practice resiliency, flexibility, and relationship management
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Mutual fund industry knowledge preferred.
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Exhibits the American Century Investments Winning Behaviors: Client Focused, Courageous and Accountable, Collaborative, Curious and Adaptable, Competitively Driven, Adheres to the highest ethical standards and business practices, and Supports a culture of compliance.
Additional Requirements:
Employees are required to be in the office on a scheduled frequency. Adherence to this schedule is essential to fulfilling the expectations of the role.
American Century Investments is committed to complying with the Americans with Disabilities Act and all other applicable Equal Employment Opportunity laws and regulations. As such, American Century strives to provide a reasonable accommodation to any qualified individual under the ADA to perform essential job functions.
American Century Investments believes all individuals are entitled to equal employment opportunity and advancement opportunities without regard to race, religious creed, color, sex, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, gender, gender identity, gender expression, age for individuals forty years of age and older, military and veteran status, sexual orientation, and any other basis protected by applicable federal, state and local laws. ACI does not discriminate or adopt any policy that discriminates against an individual or any group of individuals on any of these bases.
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American Century Proprietary Holdings, Inc. All rights reserved.
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What We Do
American Century Investments® is a leading asset manager focused on delivering investment results and building long-term client relationships while supporting research that can improve health and save lives. It’s how we help our clients Prosper With Purpose™. Every day people are increasingly focused on investing to make the world a better place for themselves, their families, their organizations, and the world at large. It is possible to live a more meaningful and impactful life and give back something that’s more valuable than money. When you invest with us, you can also invest in the future of others and have the potential to impact the lives of millions. That’s possible because of the distinct relationship with the Stowers Institute for Medical Research, which owns more than 40% of American Century Investments. Our dividend payments provide the ongoing financial support for the Institute’s work of uncovering the causes, treatments and prevention of life-threatening diseases, like cancer. Together we can become a powerful force for good…it’s like nothing you’ve seen before from an investment management firm.
