Business Change Manager
Location: London
Permanent - Hybrid, Full-Time
We are recruiting a Business Change Manager to join our well-established Business Change Management team. Your role is pivotal in developing, implementing and executing appropriate change strategies to support the delivery and embedding of strategic transformational initiatives into the business.
If you thrive in a dynamic, evolving environment and enjoy empowering teams and senior stakeholders to deliver strategic transformation, this is an opportunity to play a pivotal role in shaping and embedding best practice change management at scale.
Your New Role
In this role you will proactively invest in your ongoing professional development, bringing new insights on change management methodologies, tools and industry best practice back into the team to help mature and continuously improve the Business Change Management function. As a strong relationship builder, you will actively collaborate with the wider Business Change team, contributing to a connected, high‑performing change community that strengthens our collective impact.
Key Responsibilities
- Develop and execute comprehensive change management strategies for transformational initiatives, ensuring alignment with organisational goals and objectives
- Collaborate with key stakeholders, including senior leadership, business subject matter experts and IT, to garner support and facilitate smooth transition through effective communication and engagement strategies
- Conduct thorough change impact assessments to understand the implications of proposed changes on processes, systems and personnel
- Develop detailed change plans and prepare business readiness strategies, considering risk management, resource allocation, timelines and communication to achieve successful implementation
- Promote ownership and facilitate change by leveraging influence, relationships and negotiation, whilst establishing supportive change networks and coaching leaders in the effective use of change tools
- Support the development and delivery of training programs to upskill teams and stakeholders in new practices, tools and processes
- Establish metrics and mechanisms to monitor the effectiveness of changes implemented and gather feedback to continuously improve processes and strategies
About you
- Qualified change management professional, ideally Prosci, APMG or equivalent, with a deep understanding of change management principles
- Extensive experience working within Financial Services, Insurance exposure with an understanding of the Underwriting and Claims lifecycle is preferred
- Significant experience working within both Agile and Waterfall delivery environments, supporting multi-year change programs across different countries and cultures
- Strong written and verbal communication skills with a high attention to detail, to create a shared vision and proactively drive outcomes within agreed deadlines
- Ability to influence and persuade internal and external stakeholders with conflicting demands
- Collaborative, pragmatic and organised, you are calm under pressure with the ability to break down complex problems and provide innovative solutions
- Advanced risk and issue management experience and the ability to proactively communicate concerns to stakeholders with, and challenge, stakeholders where appropriate
- Ability to work at pace independently, prioritise multiple tasks using tools and techniques to facilitate effective change adoption
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a year with the option to buy up to 2 additional days
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family
- Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad
As well as the benefits above we also offer an extensive choice of other options to suit you!
To learn more about benefits of working with us, click Rewarding our people - QBE European Operations
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance
- AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
- Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee
To learn more about our achievements, click here
Apply now and let’s make it happen!
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
Change Management, Collaboration Tools, Communication, Conflict Management, Critical Thinking, Customer Service, Delivery Management, Intentional collaboration, Managing performance, Negotiation, Project Delivery, Risk Management, Service Delivery, Stakeholder Management, Waterfall ModelHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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What We Do
QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 11,000 people in 27 countries.
