Business Change and Communications Manager

Job Type:

Fixed Term

Build a brilliant future with Hiscox
 

Position: People Function Transformation Communications lead

Reporting to: People Transformation Programme Manager

Location: London

Role type: FTC until end of 2025

Hiscox is a dynamic and innovative organisation. We are embarking on an exciting journey to implement a new People Strategy Target Operating Model for our People Function. The People function is going through a significant transformation change which will see a transition to strategic business partnering, supported by Communities of Expertise and People Operations.

This change will result in a complete transformation of how Hiscox employees and managers interact with the People function, with a shift to self-service of People tools and processes, and therefore a huge focus will be required to upskill managers to use technology and self-serve.

We are seeking a skilled Communications Lead to join our team and play a crucial role in the transformation of Hiscox's People Function. The successful candidate will be responsible for driving the communications and engagement plan related to the wider People Function Strategy, with a particular focus on ensuring that the business understands and adopts new People processes and technology.

This role requires a deep understanding of communication practices, including message development, audience segmentation, and content creation. The ideal candidate will have excellent stakeholder management skills, with a proven ability to work, influence, and manage stakeholders at all seniority levels. They will also need to have the ability to translate complex concepts into simple messages, adapting to diverse levels of detail for the appropriate stakeholders.

Reporting to the People Transformation Programme Manager the Communications lead will work as part of the People Transformation working group and will be responsible for designing and driving the Communications agenda, ensuring that new ways of working are well understood and adopted by all stakeholder, this includes but not limited to:

Key Responsibilities

· Develop a coherent programme communications plan which links to overall People Plan, developing and executing materials and measuring engagement relating to the transformation and wider people strategy.

· Create and maintain a strong relationship with internal communications teams to successfully land the key change messages and ensure project communications are aligned to Internal Communications guidelines

· Working with internal communications, Develop and implement a coherent comms story which stitches together the key aspects of the People Function Transformation, People Function strategic initiatives and BAU activity.

· Work with the business change manager to lead the people/business change champion community to co-create the communications plan where appropriate, collating feedback and insight to adapt the plan.

· Work with key stakeholders both within the people function and business units to deliver the communication plan, using a variety of channels to interact with audiences and measure engagement.

· Provide and feed into programme status reporting and updates.

· Understand and manage stakeholders’ requirements and expectations to ensure stakeholder understanding of the programme.

Qualifications/ Experience

· Bachelor's degree

· Proven previous experience in Communications management, business readiness and project management preferably in HR.

Skills

· Communication – you will have the ability to translate complex concepts into simple messages, adapting to diverse levels of detail for the appropriate stakeholders.

· Stakeholder Management – you will have excellent stakeholder management skills with a proven ability of working, influencing and managing stakeholders at all seniority levels.

· Agility – you will be able to work in a fast-paced environment, be comfortable with ambiguity and adaptable to a constantly changing environment.

· Project Support – you will have experience of working on projects, multi-tasking different priorities to achieve project outcomes and supporting change/project management activities.

· Data – you will need to be able to analyse and interpret data in a meaningful way to provide insight.

· Organisational Design – you will have some knowledge of organisational design principles, how to facilitate the relevant discussions to enable decisions and how to implement against this.

· Continuous Improvement – ability to look at things with a continuous improvement mindset, looking to iterate solutions to problems, ways of working and leave things in a better place than where they started.

· Technical Expertise – you will have knowledge of how People functions operate, HR processed and how to formulate communications plans.

Reporting Relationships/ Interactions

• Reports to the People Transformation Programme Manager

• Lead by example and drive continuous improvement as a key member of the People Function

Why work at Hiscox?

 It’s a simple question, with many answers. The reality is that we’re all different. And a different combination of career opportunities, perks, benefits, worklife flexibility, training, and environment may appeal to each of us. But when we talk to our people, be they newcomers or veterans, they tell us that there is a certain something about the culture of Hiscox that draws our people here and keeps them here – it’s something we call the “Hiscox factor”. It is felt in the way we interact with one another. In the values our people hold. And in our attitude to both success and adversity. It is not something that’s always easy to define through a set of words; but if you’re someone who challenges convention, someone who is passionate about helping people when they need us most, and someone who simply gets things done… then you have everything you need to succeed here.

Hybrid

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have  learned  that working life doesn’t always have to be in the office, and we use hybrid working to encourage a healthy work life balance. We anticipate the successful candidate for this role will be in the office 2 days per week. This hybrid working model is set by the team rather than the business to enable optimal team functioning and to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

Work with amazing people and be part of a unique culture