How do you translate complex business needs into elegant technical solutions that deliver real impact? As a Solution Architect on our Professional Services team, you’ll be the trusted technical advisor helping world-class customers unlock the full power of Coveo’s relevance technology.
You’ll work at the intersection of business, technology, and people, guiding customers through the design and delivery of intelligent search, recommendations and generative AI experiences that transform how they operate. From discovery to go-live, you’ll shape projects that matter.
As one of our Solution Architect, you will:- Act as a trusted advisor by understanding customer business challenges and translating them into scalable technical solutions.
- Lead solution design, architecture, and implementation of Coveo’s AI relevance platform across customer digital ecosystems.
- Collaborate with customer stakeholders, from technical teams to executive leaders, to align business goals and technology standards.
- Guide customers through best practices in governance, planning, and delivery throughout the project lifecycle.
- Manage requirements, maintain clear documentation, and support delivery teams using Agile methodologies.
- Partner with Coveo product management and customer success teams to share feedback and improve future implementations.
- 8+ years of experience in business analysis, solution architecture, or similar client-facing technical roles
- Proven experience delivering software or cloud implementation projects in a professional services or consulting context
- Strong organizational skills and hands-on experience with Agile methodologies
- Excellent communication and presentation skills, with the ability to engage both technical and business teams as well as executive stakeholders
- Experience working with cloud, AI and hosted solutions such as Salesforce, ServiceNow, SharePoint, or commerce platforms
- Background in customer-facing consulting roles, with a strong advisor mindset
- Ability to write simple scripts in Python or similar programming languages
- Experience with Salesforce or commerce platforms, with certification considered a strong asset
Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [email protected] to discuss your needs.
Skills Required
- 8+ years of experience in business analysis, solution architecture, or similar client-facing technical roles
- Proven experience delivering software or cloud implementation projects in professional services or consulting
- Hands-on experience with Agile methodologies and strong organizational skills
- Excellent communication and presentation skills with ability to engage technical and executive stakeholders
- Experience with cloud, AI and hosted solutions such as Salesforce, ServiceNow, SharePoint, or commerce platforms
- Background in customer-facing consulting roles and advisor mindset
- Ability to write simple scripts in Python or similar programming languages
- Salesforce or commerce platform experience; certifications are a strong asset
Coveo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coveo and has not been reviewed or approved by Coveo.
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Healthcare Strength — Healthcare is considered comprehensive and good value, spanning medical, dental, vision, disability, mental‑health support, telemedicine, and an EAP. This breadth and perceived affordability stand out across locations.
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Leave & Time Off Breadth — Paid holidays, PTO/sick leave, volunteer time off, and work‑from‑home flexibility are commonly available. Flexible working hours and solid vacation policies in Canada further support work‑life balance.
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Parental & Family Support — Parental‑leave top‑ups, options to extend leave, and on‑site daycare in Quebec City indicate robust family support. These provisions complement caregiver‑friendly flexibility in day‑to‑day scheduling.
Coveo Insights
What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage. We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business. For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
