Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
Business Analytics aims to cover business and commercial points with customers and suppliers (MNOs or messaging service providers) by conducting proper market intelligence and ensuring that suggested business models grant Infobip maximized profitability and short return on investment.
They drive Infobip’s progress by serving as a primary business intelligence source with a broad company overview in delivering data-driven insights for business and platform optimization. They are a consultant role from the business preparation stage until the product launches and once the project is active by tracking progress, following business opportunities, implementing improvements, and influencing financial progress.
The team is focused on proposing adequate strategies for regions and Infobip’s products, in this situation the focus will be on CPaaS channels (including OTT / digital channels). They also navigate requirements in dedicated markets to support growth and bring additional profit.
The team constantly communicates with other departments – finance, billing, sales, operator partnerships, legal, technical support, development, and the management team – which all rely on data and inputs from the Business Analytics team.
What you'll do
Daily traffic, revenue, GP, and quality analysis, with a special focus on CPaaS channel messaging models.
Proactively contributing to the growth and development of profitability, especially in the area of CPaaS channels.
Customer and profitability-related reporting, with a proactive analytical mindset in every step and task we work on.
Custom pricing analysis, recommendations, and approvals for top customers, including support in sales processes.
Pricing model development/redefinition, recommendations, and evaluations with a consultative, data-driven approach.
Impact estimations based on partner (MNOs or messaging service providers) pricing changes.
Supporting analysis, price recommendations, and future route setup; generating business insights for decision-makers on a daily and global level.
Tracking and ensuring the profitability of all customer deals, and reporting on project profitability with proposed next steps to increase it.
Fine-tuning internal platform mechanisms to achieve top-quality service and cost optimization, in strong collaboration with revenue and technical stakeholders.
Implementing reporting dashboards in Power BI or similar systems for ongoing product performance tracking.
What makes you a strong fit
Minimum of 3 years of experience in a business analyst or analytical commercial role, with a proven consultative approach to translating complex data into strategic recommendations for stakeholders.
High level of business acumen with a strong interest in technology, particularly CPaaS and SaaS products.
Strong analytical skills with proficiency in data analysis and visualization tools (e.g., Power BI, Fabric).
Excellent communication and negotiation skills.
Ability to multitask, prioritize, and execute effectively in a fast-paced global environment.
Solid strategic thinking and analytical skills, with the ability to proactively identify and implement optimizations.
Full professional fluency in English.
Why you'll love it here
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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