We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Aetna is seeking a Senior Analyst, Business Analytics, to join the Service Operations Business Technology Solutions and Services team. In this role, you will support the development, implementation, and ongoing management of ePolicies. You will work with business partners across the organization to manage content updates, support projects, answer questions, and help keep ePolicies accurate, current, and easy to use.
Key responsibilities include:
- Support enhancements to ePolicies and related process improvements
- Partner with business areas to create, revise, and maintain ePolicy content
- Manage assigned projects from intake through completion with accuracy and timeliness
- Meet quality and turnaround time standards for all assigned work
- Maintain clear documentation of requested changes and updates in internal tools
- Review ePolicy content annually to confirm it remains accurate and relevant
- Keep business owner information current in internal tools
- Participate in cross-functional workgroup calls to identify needed ePolicy updates and help ensure changes are completed
- Research and respond to questions related to ePolicy content
- Use AI and other technology solutions to streamline workflows, improve content quality, and increase operational efficiency
- Contribute to a positive, collaborative team culture
Required Qualifications
4+ years of experience in claims, call center operations, customer service, or a related function
Experience using ePolicies
Strong written and verbal communication skills
Preferred Qualifications
Experience in Aetna Service Operations call and/or claim functions
Experience with Medicare Advantage and HRP
Ability to manage multiple priorities and adapt in a fast-paced environment
Strong interpersonal skills and the ability to build effective working relationships
Education
Associate degree, or a high school diploma/GED with equivalent relevant work experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 4+ years of experience in claims, call center operations, customer service, or a related function
- Experience using ePolicies
- Strong written and verbal communication skills
- Associate degree, or high school diploma/GED with equivalent relevant work experience
- Experience in Aetna Service Operations call and/or claim functions
- Experience with Medicare Advantage and HRP
- Ability to manage multiple priorities and adapt in a fast-paced environment
- Strong interpersonal skills and the ability to build effective working relationships
- Experience using AI and other technology solutions to streamline workflows
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
