MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
At MSX we exist to empower movers and makers to thrive in an ever-changing world, by harnessing our expertise and creativity to deliver an exceptional service powered by technology and innovative solutions.
Our Business Analysts are responsible for identifying and translating business needs into technical solutions. Collaborating closely with external customers, internal stakeholders, and engineering teams, they elicit business requirements and express them as actionable user stories and acceptance criteria.
Key responsibilities:
- Work closely with the Product Owner to understand the product’s vision, goals, and roadmap.
- Collaborate with internal and external stakeholders to identify business requirements.
- Conduct interviews and workshops to define product features and functionality.
- Document, manage and support the prioritization of business requirements.
- Translate requirements into clear and concise user stories with detailed acceptance criteria.
- Work closely with software and QA engineers to ensure a shared understanding of the user stories.
- Assist the Product Owner in prioritizing the product development backlog.
- Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand ups etc.
- Identify and resolve conflicts, dependencies, and issues that may impact product delivery and quality.
- Support testing and evaluation activities to validate the product’s functionality and quality.
- Gather feedback from customers on the product’s performance, usability, and satisfaction.
- Identify areas for product improvement, enhancement, and innovation.
- Represent the product internally and externally, sharing knowledge and answering questions.
- Remain up to date on trends and best practices in Business Analysis and Product Development.
- Proven experience as a business analyst, product analyst, product manager, or similar role.
- Detailed knowledge and experience of the Agile methodology (SCRUM an advantage).
- Experience with requirements management and agile project management tools.
- Knowledge of the software development lifecycle (SDLC) and software testing principles.
- Excellent communication, collaboration, and presentation skills.
- Strong analytical, problem-solving, and critical-thinking skills.
- Customer focus and empathy, with the ability to understand customer needs and preferences.
- Knowledge of the product domain, industry trends, and best practices.
- Ability to thrive in a dynamic environment and adapt to changing priorities and requirements.
- Bachelor’s degree in a relevant subject or equivalent experience.
- Business Analysis and/or Agile certification is an advantage.
At MSX we value:
- Getting it done
- Proving our words with our actions
- Creating a better tomorrow for our clients, every single day
- Fearlessly exploring new roads
- Delivering on our commitments
- Being exceptional teammates
We expect everyone at MSX to:
- Be decisive, solution oriented and results focused
- Hold themselves and others accountable to commitments
- Focus on delivering great outcomes for their internal or external customers, and can respectfully and constructively challenge key stakeholders to consider better solutions
- Overcome challenges with positivity and creativity
- Be adaptable and open to change, and motivated to explore new and improved ways of working
- Support teammates to succeed by sharing experience and knowledge, and by giving and receiving honest feedback
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Skills Required
- Proven experience as a business analyst, product analyst, product manager, or similar role
- Detailed knowledge and experience of the Agile methodology
- Experience with requirements management and agile project management tools
- Knowledge of the software development lifecycle (SDLC) and software testing principles
- Excellent communication, collaboration, and presentation skills
- Strong analytical, problem-solving, and critical-thinking skills
- Customer focus and empathy, with the ability to understand customer needs
- Knowledge of the product domain, industry trends, and best practices
- Ability to thrive in a dynamic environment and adapt to changing priorities
- Bachelor's degree in a relevant subject or equivalent experience
- SCRUM experience (advantage)
- Business Analysis and/or Agile certification (advantage)
MSX International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MSX International and has not been reviewed or approved by MSX International.
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Affordable Benefits — Health insurance is at times characterized as affordable, including "fantastic and affordable health insurance" and statements that "benefits were good." In some contexts, the overall benefits value is seen as decent for the role.
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Leave & Time Off Breadth — Paid time off breadth includes PTO alongside paid holidays and sick leave. This time‑away structure is occasionally highlighted as a supportive aspect of the package.
MSX International Insights
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
