Business Analyst – Core Banking
Location: London (Hybrid) | Practice Area: Banking & Payments | Type: Permanent
Drive the next generation of banking transformation through product-led delivery, intelligent automation, and AI-enabled ways of working.
The Role
Capco is looking for an experienced Business Analyst with deep Core Banking expertise to join our Banking & Payments practice. Working with leading retail, commercial, and challenger banks, you will help shape and deliver complex transformation programmes across core banking platforms, products, and customer journeys.
This role is ideal for a Business Analyst who combines strong analysis skills with a product-oriented mindset. You will work closely with business stakeholders, engineers, architects, and product teams to define and deliver solutions that create measurable business value. As AI continues to reshape financial services, you'll also help clients adopt AI-enabled ways of working that enhance decision-making, streamline processes, and accelerate delivery.
What You’ll Do
- Lead business analysis activities across core banking transformation initiatives, from discovery through to implementation.
- Define business capabilities, customer journeys, operating processes, and requirements for banking products and platform modernisation programmes.
- Partner with Product Owners and delivery teams to manage backlogs, refine priorities, and translate strategic objectives into actionable user stories and requirements.
- Apply AI-enabled tools and techniques to improve analysis, process modelling, requirements management, and stakeholder collaboration.
- Facilitate workshops and engage stakeholders across business, operations, technology, risk, and change functions to drive alignment and delivery success.
What We’re Looking For
- Proven experience delivering business analysis within Core Banking transformation programmes.
- Strong understanding of banking products and capabilities including current accounts, savings, lending, mortgages, payments, customer servicing, or onboarding.
- Experience working in Agile delivery environments with responsibility for requirements definition, backlog management, user stories, and acceptance criteria.
- Demonstrable product understanding with the ability to think beyond requirements and focus on customer outcomes, business value, and commercial objectives.
- Excellent stakeholder management and communication skills, with the ability to influence and challenge constructively across multiple levels of an organisation.
Bonus Points For
- Experience performing Product Owner responsibilities or working closely within product-led operating models.
- Knowledge of modern core banking platforms, cloud-native architectures, APIs, open banking, or Banking-as-a-Service ecosystems.
- Practical experience using AI-powered tools to support business analysis, product management, delivery, or operational decision-making.
- Experience delivering large-scale transformation programmes within retail, commercial, or digital banking environments.
- Previous consulting experience within financial services.
Why Join Capco
- Work on some of the most significant banking and payments transformation programmes in the market.
- Collaborate with product, business, and technology specialists in a flat, entrepreneurial consulting environment.
- Help clients unlock value through emerging technologies, digital transformation, and AI-enabled innovation.
- Access continuous learning, industry certifications, and a dedicated Business Coach from day one.
- Be part of a growing Banking & Payments practice helping shape the future of financial services.
Benefits
- Core Benefits: Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover.
- Mental Health: Easy access to CareFirst, Unmind, Aviva consultations, and in-house first aiders.
- Family-Friendly: Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement.
- Family Care: 8 complimentary backup care sessions for emergency childcare or elder care.
- Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs.
- Continuous Learning: Minimum 40 Hours of Training Annually through workshops, certifications and e-learning, plus a dedicated Business Coach from Day One.
- Healthcare Access: Convenient online GP services.
- Extra Perks: Gympass (Wellhub), travel insurance, Tastecard, season ticket loans, Cycle to Work, and dental insurance.
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
#LI-BD2
Skills Required
- Proven experience delivering business analysis within Core Banking transformation programmes.
- Strong understanding of banking products and capabilities (current accounts, savings, lending, mortgages, payments, customer servicing, onboarding).
- Experience working in Agile delivery environments with responsibility for requirements definition, backlog management, user stories, and acceptance criteria.
- Demonstrable product understanding with focus on customer outcomes, business value, and commercial objectives.
- Excellent stakeholder management and communication skills, with ability to influence across multiple organisation levels.
- Experience performing Product Owner responsibilities or working within product-led operating models.
- Knowledge of modern core banking platforms, cloud-native architectures, APIs, Open Banking, or Banking-as-a-Service ecosystems.
- Practical experience using AI-powered tools to support business analysis, product management, delivery, or operational decision-making.
- Experience delivering large-scale transformation programmes within retail, commercial, or digital banking environments.
- Previous consulting experience within financial services.
What the Team is Saying
Capco Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, vision, EAP and fitness support are described as solid, reinforced by a global wellbeing program with mental‑health resources and financial‑wellness content.
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Leave & Time Off Breadth — Vacation & Paid Time Off and Sick Leave are characterized as strong, with flexible, hybrid working and family‑friendly policies also highlighted.
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Parental & Family Support — Parental leave is presented as a strong point alongside adoption, fertility and childcare benefits, with exact terms varying by country and role.
Capco Insights
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Capco Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
