Location: Cochin / Trivandrum/ Bangalore
Experience: 7–12 years
Role Overview
We are looking for an experienced Business Analyst with strong airline domain and functional expertise to work closely with business and technology teams, translating airline business needs into clear functional requirements and user stories.
Key Responsibilities
• Elicit, analyze, and document business and functional requirements (BRDs, FRDs, user stories)
• Work with airline business stakeholders and delivery teams across the SDLC
• Translate airline operational processes into system requirements
• Support Agile ceremonies, backlog grooming, UAT, and production releases
• Perform impact analysis and support change initiatives
Airline Domain Experience
• Hands-on experience in airline systems such as Reservations & Ticketing, PSS, DCS, Revenue Management, Inventory, Loyalty, or Ancillaries
• Good understanding of airline operations, customer journeys, and revenue streams
Required Skills
• Proven Business Analysis experience in airline or aviation IT environments
• Strong functional analysis and documentation skills
• Experience with Agile/Scrum methodologies
• Excellent verbal and written communication skills (mandatory)
• Strong stakeholder management and problem-solving abilities
Tools
• JIRA, Confluence, Azure DevOps (or similar)
• Process modelling and documentation tools
Preferred (Optional)
• Experience with IATA standards (NDC, EMD, One Order, etc.)
• Business Analysis or Agile certifications (optional)
Skills Required
- Proven Business Analysis experience in airline or aviation IT environments
- Strong functional analysis and documentation skills
- Experience with Agile/Scrum methodologies
- Excellent verbal and written communication skills
- Strong stakeholder management and problem-solving abilities
What We Do
IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, hospitality and energy resources industries. IBS Software's solutions for the aviation industry cover fleet and crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel & air-cargo management. IBS Software also runs a real-time B2B and B2C distribution platform providing hotel room inventory, rates, and availability to a global network of hospitality companies and channels. For the tour and cruise industry, IBS provides a comprehensive customer-centric, digital platform that covers onshore, online and on-board solutions. The Consulting and Digital Transformation (CDx) business focuses on driving digital transformation initiatives of its customers, leveraging its domain knowledge, digital technologies and engineering excellence. IBS Software operates from 16 offices across the world.
