Responsibilities
Consult with the current campus partners to review current or new business processes to determine how our enterprise applications can support and improve these processes
Analyze existing systems and processes to identify areas for improvement or optimization
Collaborate with cross-functional teams including academic departments and administration, to align systems with organizational goals
Develop and implement data management strategies for efficient and secure handling of academic and administrative data
Ensure compliance with data protection regulations and best practices
Protect and ensure the stability and integrity of the institutional business systems
Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, facilitate decisions.
Respond to and resolve incidents reported by end users regarding our Enterprise Applications
Provide monitoring, troubleshooting and management of enterprise applications
Create and maintain documentation related to services, solutions, and interfaces
Provide training, documentation, communication, and facilitate testing for major projects or releases
Qualifications and Requirements
Bachelor's degree, 2-4 years of relevant experience analyzing business processes
Demonstrated, hands-on experience working with Ellucian Colleague™ ERP system within a higher education environment.
Experience with SoftDocs or similar Enterprise Content Management tools such as OnBase, Hyland, Kuali Build
Strong MIS experience, particularly database management systems
Ability to create and follow detailed project plans and to guide others involved in projects
Ability to document business processes, evaluate process efficiency and recommend process improvements
Excellent communication and collaboration skills
Detail oriented and able to develop innovative ideas with minimal supervision
Excellent organizational and time management skills
Preferred
Experience with opening Ellucian Cases and navigate support and escalation processes, as needed, to gain insight or resolved issues
Experience with Unidata or Unibasic query language
Experience with Ellucian Experience and Ethos
What We Do
Since our inception in 1999, CampusWorks has become a trusted partner of countless colleges and universities across the United States and Canada. We serve higher education exclusively, so we have a deep understanding of and appreciation for your institution's mission, vision, and values as well as the business and technical challenges you’re facing. Since we are not associated with any hardware or software vendors, institutions know they can count on us to listen to their needs, provide unbiased insights into their organizational challenges, and develop tailored solutions with their best interests in mind. Our professional services team is comprised of senior-level technical and functional experts who have the experience and skill to take on your toughest challenges. Our services are rooted in systems thinking and reach across the institution—from Student Services to Human Resources to Finance to Academic Services—to remove obstacles standing in the way of success. We pride ourselves on the collaborative partnerships we form with our clients, and we value the opportunity to work alongside your team to implement change, achieve transformational results, and ensure lasting success. Dedicated exclusively to higher education, CampusWorks’ capabilities include: - Academic services - Accreditation and compliance - Assessments - Business process optimization - Cybersecurity - Enterprise resource planning (ERP) support - IT leadership - Network and infrastructure services - Project management - Shared services and collaborative services - Staff augmentation - Strategic planning Learn more at campusworksinc.com






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