This is a hybrid role blending business analysis, operations, compliance, and project coordination.
This is a remote opportunity. Candidates must be based in the Eastern Time Zone or able to work Eastern Time Zone hours.
What You'll Do:
- Analyze agent activity and usage of proprietary systems and data to identify trends, risks, and opportunities.
- Monitor and report on behaviors such as data usage without corresponding order generation; recommend and support appropriate actions (e.g., access changes).
- Produce recurring (monthly/quarterly) reporting and insights for leadership.
- Partner with leadership on enterprise risk and compliance initiatives related to agency operations.
- Support internal and external audits by gathering data, documenting processes, and tracking findings.
- Assist in audit remediation efforts, ensuring issues are resolved and properly reported.
- Participate in quarterly compliance reviews and ongoing monitoring activities.
- Document and maintain business processes, procedures, and standard operating guidelines.
- Create and maintain knowledge base articles and training materials.
- Identify opportunities to improve efficiency, reduce manual work, and enhance controls.
- Support and/or lead operational and compliance-related projects.
- Coordinate across cross-functional stakeholders (e.g., operations, underwriting, legal, sales leadership).
- Track progress, organize deliverables, and communicate updates to stakeholders at all levels.
- Assist in maintaining and updating business continuity plans.
- Support periodic testing and communication efforts through internal notification systems.
- Ensure plans are reviewed and updated annually.
- Serve as a backup resource to underwriting support.
- Coordinate high-liability or complex transactions with underwriters.
- Ensure accuracy and timely handling of operational requests.
- Support data governance practices by ensuring appropriate use, access, and integrity of company data.
- Identify and escalate risks related to improper data usage.
- Leverage tools (including AI/automation) to streamline processes and reduce manual effort.
- Recommend and implement improvements to increase operational efficiency.
What You'll Bring:
- BS Degree or equivalent work experience
- 2–5+ years of experience in business analysis, operations, compliance, or similar role
- Strong analytical and problem-solving skills with experience interpreting data and identifying trends
- Exposure to compliance, audit, or risk management environments (preferred)
- Experience with process documentation and SOP creation
- Ability to manage multiple priorities in a hybrid role
- Strong communication and presentation skills, with the ability to interact across all levels of the organization (including leadership)
- High level of self-motivation and ability to work independently in a remote environment
- Experience working cross-functionally with diverse stakeholders
- Proficiency in Microsoft Office (Excel, PowerPoint, etc.)
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Top Skills
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
