Business Analyst (Mat Cover - 12 months)

Posted 16 Days Ago
Be an Early Applicant
Porto, PRT
Hybrid
Mid level
eCommerce • Fashion • Retail
The Role
As a Business Analyst, you will create dashboards, analyze data, provide insights for business decisions, and work with service teams on their data needs.
Summary Generated by Built In
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

THE ROLE
We are seeking a highly skilled Business Analyst to join our dynamic team at Farfetch. As a Business Analyst, you will be responsible for creating dashboards, interpreting data, and providing insights to drive business decisions and strategies. You will work closely with service teams to understand their data needs, develop analytical solutions, and communicate findings effectively. You will be part of a multidisciplinary environment that works closely with the Data Engineering team.

WHAT YOU'LL DO

  • Create dashboards and reports in Looker and Looker Studio, adding analytical quality and experience;
  • Help create new metrics/data points to evolve the way we look at all Service performance;
  • Monitor and control performance metrics, working with the global workforce to anticipate potential impacts and risks, monitoring any target deviations;
  • Perform root-cause analysis to support business and workforce needs;
  • Deep dive into our Data Model and extract information to support business decisions.

WHO YOU ARE

  • A professional with experience with data analytics, ideally with an e-commerce orientation;
  • You are detail-oriented with a demonstrably high standard for data accuracy and documentation;
  • Experienced in Data Analysis in a multi-channel service environment;
  • Comfortable with SQL - ideally with relevant professional experience;
  • Knowledge of GCP tools is a plus, with a particular focus on BigQuery;
  • Comfortable working with data visualization tools - mainly Looker and Looker Studio;
  • Capable of telling a story, together with presentation skills that can elevate the quality of your pitch;
  • Knowledge of ETL tools and Git is a plus;
  • Knowledge of WFM / WFO environments is a plus;
  • Fluent in English.

REWARDS & BENEFITS

  • Health insurance for the whole family, flexible working environment and well-being support and tools;
  • Extra days off, sabbatical program and days for you to give back for the community;
  • Training opportunities and free access to Udemy;
  • Flexible benefits program.

EQUAL OPPORTUNITIES STATEMENT

FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

Important: This is a 12-month fixed-term contract (maternity cover).

Top Skills

BigQuery
GCP
Looker
Looker Studio
SQL
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The Company
HQ: London
5,294 Employees
Year Founded: 2007

What We Do

FARFETCH is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.

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