Business Analyst

Business Analyst

Req number:

R7197

Employment type:

Full time

Worksite flexibility:

HybridWho we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Business Analyst ready to take us to the next level! If you have expert knowledge in utilizing REDCap and SBX, and are looking for your next career move, apply now.

Job Description

We are looking for a Business Analyst to review, analyze, and evaluate business systems and user needs to recommend solutions that enable an organization to achieve its goals. This position will be full-time contract and hybrid.

What You’ll Do

• Serve as a subject matter expert on the functionality of the state's primary reportable disease surveillance application

• Identify data quality issues, develop solutions for data irregularities, implement corrections as appropriate, and communicate outcomes to Admin and HIT teams

• Assist with strategic decisions on new systems (SBX, REDCap)

• Create testing plans and documentation for testing and implementing new enhancements in CDRSS

• Participate in monthly meetings with HIT team to share and explain reported bugs

• Collaborate with DOH staff to optimize public health investigations

• Train other CDRSS staff on processes needed for troubleshooting and diagnosing user issues and document these processes for internal reference

• Utilize lessons learned from common Helpdesk requests to document changes that will help improve the system

• Assist the CDRSS Manager with training new and existing users

• Verify new user eligibility and grant access to the system based on user's public health role

• Ensure user accounts and user groups are configured correctly so to protect PII and promote appropriate access in coordination with HIPAA laws

• Work to promote data quality by updating medical facilities and other data elements in CDRSS, as needed

• Offer technical assistance to external users in diverse public health roles (such as department program staff, clinical laboratories, healthcare system administrators, healthcare providers)

What You’ll Need

Required:

• Helpdesk and customer service experience

• Expert knowledge in utilizing REDCap and SBX

• A complete understanding of HIPAA laws as it pertains to CDRSS and its user groups

• Experience conducting Facilitated Workshops for requirements analysis

• Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN)

• Knowledge of formal requirements gathering methodologies

• Experience developing business, functional, user (stakeholder), and quality-of-service (non-functional) requirements

• Experience developing report specifications and Requirements Traceability Matrices

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

$55 - $62 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.