Key Responsibilities
- Analyze and document business processes reliant on EDI workflows; identify opportunities for automation and enhancement.
- Translate business requirements into functional specifications for EDI integrations utilizing Cleo Integration Cloud (CIC) and ERP systems.
- Collaborate with cross-functional teams (order management, finance, logistics, customer service) to ensure that integrated process flows align with operational goals.
- Lead business process mapping and gap analysis to ensure internal systems meet external partner requirements.
- Act as the business process expert in integration projects involving ERP systems (SAP, NetSuite, Oracle, Microsoft Dynamics).
- Ensure data integrity and compliance between Cleo-integrated systems and core business applications.
- Monitor, troubleshoot, and continuously improve EDI processes to minimize errors, delays, and manual interventions.
- Maintain comprehensive documentation of business workflows, EDI mappings, partner specifications, and exception handling procedures.
- Collaborate with IT and business leaders to assess the impact of requirement changes on operational workflows and key performance indicators (KPIs).
Preferred Skills
- Cleo Integration Cloud (CIC): Proficient in cockpit monitoring and studio configuration
- Expertise in business process analysis and improvement (order-to-cash, procure-to-pay, logistics operations)
- Proficiency in ERP systems: SAP, NetSuite, Oracle, Infor, Microsoft Dynamics
- Familiarity with EDI standards: X12, EDIFACT
- Experience with API integration flows
- Aptitude for bridging technical and business teams; effectively translating needs and constraints
- Strong problem-solving skills and process bottleneck analysis
- Ability to document processes, create flowcharts, and communicate effectively with stakeholders
Your Qualifications
- Bachelor's Degree (and/or Post Graduate Degree) in Business or a related field.
- 3 to 5+ years of experience as a Business Analyst or Integration Analyst with a focus on business processes and EDI.
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What We Do
Join. Grow. Lead the Future of Supply Chain.
At Cleo, we don’t just integrate supply chains—we orchestrate them. As the pioneer and global leader of the Supply Chain Orchestration software category, Cleo is helping thousands of companies around the globe drive transformation, deliver excellence, and shape the future of their global operations.
Whether you're joining us from outside or growing within, Cleo is your platform to lead with purpose, innovate with impact, and thrive in a culture that champions your growth.
Why Join Us?
Strategic Influence: Be at the helm of global supply chain strategy, driving decisions that impact customers, partners, and communities worldwide.
Innovation-Driven Culture: Work with the latest in AI, automation, and digital supply chain platforms to solve complex challenges.
End-to-End Visibility: Lead across planning, sourcing, logistics, and fulfillment—connecting dots others can’t see.
Sustainability at the Core: Help build ethical, transparent, and sustainable supply chains that make a difference.
Why Grow with Us?
Leadership Development: Access world-class programs, executive mentorship, and rotational opportunities to accelerate your career.
Internal Mobility: We prioritize internal talent—your next big opportunity could be just one conversation away.
Recognition & Impact: Your ideas matter. Your leadership is visible. Your success is celebrated.
Inclusive Community: Thrive in a diverse, collaborative environment where every voice is heard and respected.
Our Promise
We are a top talent destination for supply chain leaders technology who want to make bold moves, solve real-world problems, and grow without limits. Whether you’re stepping into your first leadership role or scaling new heights, your journey starts here.
Cleo … never stops
Why Work With Us
Cleo’s people share a genuine respect for each other and for the future we’re helping our customers to create. Beyond guiding how we act, and more important than driving us to deliver solutions that help our company and our customers succeed, our core focus on Appreciation creates something even more essential, for everyone: enduring value.
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