Join the change. Electrify your future!
We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.
Join the change. Electrify your future.
About the role
Business Analyst
At AGL, we’re leveraging best-in-class technology to anticipate, meet, and exceed our customers’ needs—delivering seamless experiences and a competitive edge. By harnessing data, decisioning, and marketing automation, we’re building a Customer Engagement Engine (CEE) that enables meaningful conversations at scale and drives improved customer and commercial outcomes. As part of our Customer Value Optimisation (CVO) Value Stream, you’ll join a dynamic delivery team responsible for planning, prioritising, and operating this enterprise-scale platform. We’re looking for a Business Analyst who thrives in an agile environment and can take end-to-end accountability for analysis, shaping activities, and scrum master duties.
What you’ll be doing
Act as the primary link between stakeholders and the CVO Value Stream to elicit, analyse, and document requirements.
Collaborate with Business Delivery Leads, MarTech squads, and Campaign Owners to deliver customer communications and campaign changes efficiently.
Facilitate workshops and discussions with stakeholders, SMEs, and vendors to define objectives, impacts, and requirements.
Define minimum viable products while balancing functionality, architecture, and user experience; maintain process integrity across systems.
Capture detailed requirements with acceptance criteria, ensure quality delivery, and manage risks, issues, dependencies, and documentation.
Lead analysis and shaping activities for campaigns and own team rituals as Scrum Master (stand-ups, retrospectives, kick-offs).
What we’re looking for
Demonstrated experience within delivery or similar roles, collaborating with cross-functional teams (Product Owners, Designers, Developers, Testers).
Strong communication, analytical/problem-solving skills, and ability to manage multiple priorities.
Skilled in eliciting, analysing, and documenting complex requirements; translating technical concepts for non-technical audiences.
High attention to detail with knowledge of regulatory compliance for direct marketing; proactive and able to work independently.
Continuous learning mindset; desirable experience with PEGA, Adobe, or similar platforms, plus utilities industry and marketing delivery exposure.
At AGL, we offer a wide range of benefits including:
Flexible working options, including hybrid work, plus additional leave benefits (20 weeks paid parental leave and one week recharge leave).
Discounts and perks: energy, telco, solar plans, novated leasing, EV subscriptions, insurance deals, and share purchase plan.
Career and culture: reward & recognition program, study assistance, and active involvement in diversity & inclusion initiatives.
*Benefits may change over time and vary based on role type and location.
Apply now and join the change.
#LI-ZDI #LI-Hybrid, #LI-Jointhechange
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is proud to be a WORK180 Endorsed Employer for All Women.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
Location
Docklands VIC 3008Job Family Group
Business and Organization Analysis ManagementTop Skills
What We Do
At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move.
Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all.
As life changes, we join the change, constantly evolving over 185 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We’re investing in new ideas, partnerships and infrastructure – renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful.
We’ll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations.
Need to get in contact with us? https://www.agl.com.au/contact-us-social
