Business Analyst

Business Analyst - Santa Ana, Costa Rica 

Does playing a vital role in business growth sound exciting to you?  Would you like to work for a global company in Money Transfer that believes when money moves, better things can happen? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Business Analyst.  

Western Union powers your pursuit. 

The key to this role is to focus on different activities related to process optimization and documentation, automation and technical enablement, project execution and support, and cross-functional collaboration with other teams. If you have previous experience of that, your passion is aligned with these characteristics. This role is for you!  

Role Responsibilities 

• Design, document, and maintain Standard Operating Procedures (SOPs) for operational processes. 

• Create and optimize process maps and flowcharts using tools such as Visio, Lucidchart, or Miro. And integrate documentation and process flows with digital platforms (e.g., JIRA, SharePoint, Confluence). 

• Conduct process assessments to identify inefficiencies and improvement opportunities. 

• Collaborate with internal stakeholders to gather insights and validate process changes. Assist in building and maintaining Power BI dashboards for project tracking and KPI monitoring. 

• Support the development of automation solutions using tools such as Power Automate, Excel VBA, Python, or Alteryx. 

• Participate in the Operational Excellence project lifecycle, including intake, prioritization, execution, and closure. 

• Track progress across buckets (Ideas, Backlog, Work In Progress) and support strategic reviews. 

• Engage directly with Digital & Retail Collections teams to validate and support initiatives. 

• Understand business needs and translate them into actionable process improvements. Collaborate with team members on shared and individual projects. 

Role Requirements 

• College or higher degree in Industrial Engineering, Economy, Computer Science with at least 1 year of experience working in the financial sector. 

• Working experience as a Data Analyst or Business Data Analyst. Working experience in Project Management. Experience or exposure to financial services, collections, or operational environments is a plus. 

• Fluency in English with outstanding verbal, writing, and listening skills (B2+). 

• Strong experience or coursework in process documentation, SOP creation, and automation. 

• Proficiency in Microsoft Office, especially Excel, PowerPoint, and Visio. Familiarity with Power BI, JIRA, SharePoint, SQL. 

• Excellent analytical, critical thinking and problem-solving skills with attention to detail. Be self-motivated and results oriented. Customer experience mindset is required. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Also, dept at queries, report writing and presenting findings. Detail-oriented, organized, and self-driven. 

• Agile approach (Scrum, Green Belt, JIRA) and/or any other business intelligence tools (Looker, Snowflake, etc.) is a plus. Besides, Lean Six Sigma Yellow Belt or Project Management Certification is a plus. }

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

Your Costa Rica- specific benefits include: 

• Asociación Solidarista  

• In-house company doctor services  

• Transportation services options  

• Referral Program award  

• Pan American Medical and Life insurance  

• Cafeteria Discounts  

Our hybrid work model 

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.   

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.