JOB TITLE: Business Analyst
RESPONSIBLE TO: Senior Supplier Onboarding IT Manager
MAIN LOCATION: Jordan
Key Responsibilities:
- Collaborate with stakeholders to assess the potential impact of proposed changes on business operations, systems, and processes.
- Translate business needs into clear, actionable specifications for development and implementation.
- Own the end-to-end analysis process for assigned projects, ensuring clarity, accuracy, and alignment with business goals.
- Determine the impacts for all business units of the changes proposed and feedback accordingly.
- Maintain a strong understanding of APG systems and technologies to support effective analysis and issue resolution.
- Lead stakeholder engagement for assigned projects, ensuring timely and transparent communication.
- Produce high-quality documentation, including business cases, process flows, and functional specifications.
- Define the “success” of a change with KPIs and monitor the result against these, post go live.
- Act as a liaison between the business and project teams to ensure that implementation aligns with agreed requirements.
- Monitor project progress and ensure alignment with business objectives and timelines.
- Conduct impact analysis and risk assessments to support decision-making.
- Ensure deliverables meet quality standards and business expectations.
- Ensure all relevant artefacts are stored and accessible for audit, training, and knowledge transfer purposes.
- Suggest enhancements to existing processes and systems based on analysis findings.
- Analyse current system flows to identify inefficiencies and areas for improvement.
Essential Skills:
- Strong educational background in Business Analysis, Computer Science, Information Systems, or related fields.
- Minimum of 1 year experience in a Business Analyst or similar role within IT or technology-driven environments.
- Proven ability to elicit and document requirements from diverse stakeholders.
- Solid understanding of software development processes and web technologies.
- Excellent analytical and problem-solving skills.
- Strong communication skills, both written and verbal.
- Proficiency in tools such as DevOps, Jira, PostMan, SOAP UI, Excel, and Outlook.
- Familiarity with project management methodologies (Prince2, Agile, PMP) and ability to articulate their differences.
Additional Requirements:
- Flexibility to take on additional duties as assigned by Senior Management.
- Participation in performance appraisal and objective-setting processes.
- Adherence to APG policies including Health and Safety, Employment, Quality, and Environmental standards.
- Commitment to information security and confidentiality throughout and beyond employment.
Why APG?
At APG, our people are central to our success. We foster a positive, inclusive, and dynamic environment that supports personal and professional growth. Benefits include:
- Flexible working policy (remote and office options)
- Monthly wellness allowance (up to 40 JOD)
- 2 volunteer days annually
- 14 days holiday plus birthday leave
- Seasonal social events
- Access to EAP and internal Mental Health First Aiders
- Competitive medical insurance
- Bonus scheme
EQUALITY OF OPPORTUNITY IS COMPANY POLICY
Top Skills
What We Do
Global ecommerce solutions at your fingertips!
We are APG! We are here to support your cross-border ecommerce growth and have a tracked record of iconic brands and retailers trusting us to elevate their businesses worldwide! Our team is highly skilled, passionate about ecommerce, supportive, flexible, and able to define and meet your needs to take your business to the next level!
With an established presence in key ecommerce regions, including APAC, UK & Europe and North America, APG provides end-to-end logistics & delivery solutions globally.
Our uniqueness is a combination of a strong partnership network of postal operators and best-in-class local delivery companies integrated in customer-centric solutions backed-up by agile and cutting-edge technology.
Together we can open new markets and provide more insight into customer needs and buying habits. Most of all, we are driven to deliver outstanding experience and value to our customers and beyond.
Contact: [email protected]
