Business Analyst

Join the change. Electrify your future!
 

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us.

Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning.

Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.

Join the change.  Electrify your future.

About the role

About the role:

Our Electrification & Innovation (E&I) business is driving Australia’s transition to a cleaner energy future. As part of this journey, the Business Analyst – Home Optimisation will play a critical role in shaping and delivering customer-focused flexibility and optimisation products that help households unlock greater value from their current and future customer energy resources (CER).

Working closely with the Product Lead and delivery squad, you’ll be responsible for translating complex business needs into clear, actionable insights and requirements. Your work will balance commercial outcomes, customer experience, and scalable technology solutions to ensure products are designed for long-term impact and growth.

This role sits within the Home Energy Transition team, which is dedicated to the incubation and commercial scaling of innovative products that support Australians in decarbonising the way they live.

What you’ll be doing:

• Turn insights into impact – analyse data, market trends, and customer behaviour to generate actionable insights that guide product strategy and performance.

• Shape product features – partner with the Product Lead, Product Owner, and stakeholders to refine requirements through research, workshops, and feedback loops.

• Map and optimise processes – lead end-to-end process mapping to identify inefficiencies, streamline operations, and ensure alignment with customer and business outcomes.

• Enable collaboration and clarity – facilitate workshops, stand-ups, and stakeholder sessions to resolve ambiguities, drive alignment, and keep delivery on track.

• Own documentation and decision-making tools – create and maintain high-quality process maps, system diagrams, and technical documentation that underpin shared understanding and effective decisions.

About you:

• Previous experience in a business analysis or product development role, demonstrating the ability to effectively problem- solve.

• Experience creating and maintaining technical documentation, such as user manuals and/or system architecture diagrams.

• Experience with Agile methodologies.

• Proficiency in tools such as JIRA, Confluence, Visio, Excel and Data Visualisation platforms.

• Demonstrated ability to document and improving business processes.

At AGL, we offer a wide range of benefits including:

• Flexible working options including hybrid work.

• Discounts on energy, telcos and solar plans.

• Participate in Energise - our reward & recognition program.

• Access 20 weeks of paid parental leave for the primary carer.

• Access to an additional week of recharge leave per year.

• Play an active role in our diversity & inclusion initiatives.

• Novated leasing and Electric Vehicle subscriptions.

• Access to study assistance, AGL’s share purchase plan and insurance deals.

*Benefits may change over time and vary based on role type and location.

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Job Family Group