Business Analyst

The world’s biggest challenge needs you, here.

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour.

Lead the change, from the frontline

Are you passionate about turning business needs into smart, scalable IT solutions?

At Shell Energy, we’re looking for a Melbourne based Business Analyst who thrives at the crossroads of business and technology. Someone who can translate complex requirements into impactful systems that support our strategic goals. This role is more than just process optimization, it’s about driving continuous improvement, solving real-world problems, and ensuring seamless IT operations.

As a key player in our digital transformation journey, you’ll analyse, design, and maintain technology systems that enhance productivity and competitiveness. You’ll work closely with stakeholders across the business, acting as the vital link between vision and execution. If you're ready to make a tangible impact and help shape the future of energy, we want to hear from you.

With respect, integrity and honesty, responsibilities include:

• Lead Strategic Analysis: Drive analytical work across projects and initiatives, applying Human-Centred Design and Design Thinking to deliver impactful solutions.

• Bridge Business & IT: Translate business needs into technical requirements, ensuring alignment and clarity between stakeholders and delivery teams.

• Facilitate Agile Delivery: Support Agile ceremonies, develop roadmaps and documentation, and collaborate closely with the Delivery Lead to manage team outputs.

• Drive Change & Improvement: Identify opportunities for innovation, assess change impacts, and support effective change communication in partnership with the Change Manager.

• Gather & Validate Requirements: Conduct workshops, document business needs, and perform data analysis to ensure solutions meet expectations.

• Communicate & Collaborate: Maintain clear communication with stakeholders, provide project updates, and ensure shared understanding across teams.

Here’s what you’ll need to thrive in this role:

• Technical Proficiency: Solid understanding of IT disciplines (e.g. networking, systems, databases, cybersecurity) and tools like Jira, Confluence, Azure DevOps, and GitHub.

• Project & Delivery Expertise: Proven experience supporting IT projects using Agile or Waterfall methodologies, managing timelines, resources, and cross-functional collaboration.

• Business & Customer Focus: Ability to align IT solutions with business strategy, gather feedback, and deliver customer-centric outcomes that drive value.

• Collaboration & Communication: Skilled in working with multidisciplinary teams and translating business requirements into technical language.

• Data & Analytics: Familiarity with data analysis, business intelligence tools, and deriving insights to support decision-making and innovation.

• Industry & Compliance Awareness: Knowledge of the Australian energy market, regulatory standards (e.g. GDPR, PCI DSS), and emerging technologies like AI, IoT, and cloud computing.

Why join our team

Every day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:

• Purpose that you can see. As part of our team, you’ll have the best shot at energising a better future, one customer at a time.

• Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.

• People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more.

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Join us. Together, we can make the difference count.

Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.