Job Title: Business Analyst
Location: Frankfurt metropolitan area, Germany
Position Overview:
We are seeking a detail-oriented and proactive Business Analyst. This role involves analyzing data, identifying trends, and delivering actionable insights to enhance efficiency and optimize business flow. The candidate will also play a key role in managing cross-departmental projects to align warehouse operations with broader business objectives.
Key Responsibilities:
- Collaborate with warehouse operations, business, and client management teams to identify opportunities for process improvement.
- Analyze operational and order flow data to identify trends, inefficiencies, and bottlenecks.
- Lead cross-departmental projects, ensuring effective communication and alignment between stakeholders in operations, sales, IT, and customer service.
- Develop reports and dashboards to track key performance indicators (KPIs) and operational metrics.
- Work closely with clients to understand their requirements and ensure seamless integration with warehouse operations.
- Provide recommendations for system and workflow optimizations to improve productivity and customer satisfaction.
- Support project management initiatives by gathering requirements, coordinating timelines, and ensuring deliverables are met.
- Assist in troubleshooting operational challenges and providing data-driven solutions.
- Document business processes, workflows, and standard operating procedures.
Qualifications:
- Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field.
- 2-4 years of experience in business analysis, with demonstrated experience in managing cross-departmental projects.
- Proficiency in data analysis tools such as Excel, SQL, or BI tools (e.g., Tableau, Power BI).
- Excellent project management skills with the ability to align multiple teams toward a common goal.
- Effective communication and interpersonal skills to liaise with internal and external stakeholders.
- Strong problem-solving and critical-thinking skills with a data-driven approach.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Top Skills
What We Do
JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue.
With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers.
To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world.
By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more.
Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.
