As a Business Analyst/Configuration Administrator, you will play a crucial role in deploying and maintaining Microsoft Dynamics 365 solutions tailored for our customer service operations. This position involves close collaboration with both local and central business and IT teams to propose solutions, configure, and optimize our Dynamics 365 environment to enhance business operations. You must be detail-oriented, capable of handling multiple requests from a diverse user base, and have a deep understanding of Microsoft Dynamics 365’s technical and functional capabilities. Strong business intelligence skills are also required to effectively support and drive business needs.
Main Responsibilities:
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Technical Solution Planning: Develop and present strategic plans and technical solutions for Microsoft Dynamics 365.
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Level 2 Support: Provide advanced support to resolve complex issues in Microsoft Dynamics 365, ensuring system reliability.
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Configuration Management: Set up and manage Microsoft Dynamics 365 settings based on functional needs.
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User and Access Management: Oversee user management and access rights to maintain security.
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Training and Documentation: Create training materials and documentation; conduct training sessions on new features.
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Community Engagement: Engage with the local key user community for ongoing learning.
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User Feedback: Monitor and address user satisfaction to enhance the user experience.
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General Support: Provide ongoing support and maintain a FAQ knowledge base for Microsoft Dynamics 365.
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Local Support Assistance: Assist local users with specific configuration challenges.
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Knowledge Management: Develop and maintain documentation for first-level support.
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Collaboration: Work with developers, integrators, and business partners on system enhancements.
Qualifications & skills:
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Minimum 2 years’ experience MS Dynamics tool configuration
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Fluent business English (written and spoken)
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Business Acumen: Strong understanding of business operations and strategic implications with a focus on Microsoft Dynamics 365.
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Customer Focus: Strong dedication to meeting the needs of users, enhancing their interaction with Microsoft Dynamics 365.
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Communication and Influence: Excellent communication skills with an ability to effectively advocate for system improvements and influence stakeholders.
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Team Collaboration: Ability to build relationships and effectively work within and across teams.
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Change Management: Skilled in managing organizational change, particularly related to technology implementations like Microsoft Dynamics 365.
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Results-Oriented: Demonstrated ability to meet and exceed targets, especially in technology-driven projects.
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Project Management: Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
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Problem Solving: Analytical and creative approach to solving technical and business challenges using Microsoft Dynamics 365.
Benefits:
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Sharing the costs of sports activities
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Sharing the costs of foreign language classes and professional training
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Private medical care
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Life insurance
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Holiday funds
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Christmas gifts
What we offer:
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Flexible working time (we start between 7-9 and work 8 hours respectively)
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Hybrid work (3 days office, 2 days remote)
Reasons to join LYRECO:
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A full- time job in a dynamic, passionate, international team
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You will work in hybrid work model in Gdansk, Poland
#LI-Hybrid
#LI-AW1
#management
Top Skills
What We Do
The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.
A global workplace solutions company with 12,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.
With our core values of excellence, passion respect, and agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.
To learn more about Lyreco – check out our website
